Senior Retail Consultant | Aesop Richmond II, London | Full Time FTC

AESOP; Richmond; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global retail organisation is looking for a Senior Retail Consultant to provide an exceptional customer experience through product engagement and guidance. The role requires effective selling skills, empathy, and strong communication abilities. This full-time position operates on a fixed-term contract in Richmond, England, supporting professional development in a sustainable environment.

Qualifications

• Experience operating within a customer service role or environment.
• Demonstrated ability to utilise empathy to manage interpersonal relationships.
• Strong communication and problem-solving skills.

Responsibilities

• Engage, listen and guide customers to relevant products.
• Deliver an exceptional, inclusive customer experience.
• Demonstrate products that address customer needs.

Skills

Customer service experience

Effective selling skills

Team contribution

Empathy in interpersonal relationships

Strong communication skills

Problem-solving skills

Job description

Overview

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As a Senior Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What we are looking for

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication and problem-solving skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)

This position is Full Time on a fixed term contract, 40 hours per week and operates an on-site working pattern.