Senior Retail Consultant

Travel Trade Recruitment Limited; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency in Woking seeks a Senior Retail Travel Consultant to assist customers in planning and booking holidays. You will provide expert advice, manage bookings, and upsell travel products while ensuring high customer service standards. Previous retail or travel sales experience is required, and a Travel and Tourism qualification is preferred. This role offers excellent salary conditions and opportunities for part-time work.

Benefits

Excellent basic salary

Occasional travel for training or familiarisation trips

No Sundays or Bank Holidays

Qualifications

• Preferred Travel and Tourism qualification.
• Experience in a retail or travel sales environment essential.
• Knowledge of travel industry practices and destinations required.

Responsibilities

• Provide expert travel advice and guidance to customers.
• Plan and book holidays including flights, accommodation, and excursions.
• Handle customer enquiries face-to-face and online.
• Offer tailored travel solutions to meet customer needs.
• Upsell travel-related products like insurance and tours.
• Maintain customer records and manage bookings.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Sales-focused mindset with persuasive selling skills

Attention to detail and organisational skills

Ability to multitask and work under pressure

Problem-solving abilities and flexibility

Education

Travel and Tourism qualification

Previous experience in a retail or travel sales environment

Knowledge of global travel destinations and travel industry practices

Tools

Booking systems (e.g., Galileo, Amadeus)

Job description

Overview

Senior Retail Travel Consultant required to work in an upmarket travel agency in a very affluent area in Surrey. To assist customers in planning, booking, and coordinating travel arrangements, ensuring a high level of customer service while meeting sales and service targets, dealing with worldwide holidays to amazing destinations and using your expertise and experience in gaining their booking.

Responsibilities

• Provide expert travel advice and guidance to customers.
• Plan and book holidays, including flights, accommodation, car hire, travel insurance, and excursions.
• Handle both face-to-face and online/telephone enquiries.
• Offer tailored travel solutions to meet customers\' needs and budgets.
• Upsell travel-related products such as insurance, tours, and upgrades.
• Stay informed about industry trends, destinations, visa requirements, and travel regulations.
• Maintain customer records and manage bookings using internal systems.
• Resolve customer queries and complaints in a timely and professional manner.
• Meet individual and team sales targets and KPIs.
• Participate in training, familiarisation trips, and promotional events.

Qualifications and Experience

• Travel and Tourism qualification (preferred but not essential).
• Previous experience in a retail or travel sales environment.
• Knowledge of global travel destinations and travel industry practices.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Sales-focused mindset with persuasive selling skills.
• Attention to detail and organisational skills.
• Ability to multitask and work under pressure.
• IT literacy, including use of booking systems (i.e Galileo, Amadeus) Not Essential
• Problem-solving abilities and flexibility.

Package

• Based in a retail travel agency branch in Surrey
• Excellent basic salary
• Saturdays as part of the rota (No Sundays or Bank Holidays)
• 9am - 5.30pm
• Would consider part time
• Occasional travel for training or familiarisation trips
• Interested apply here or email (url removed)

Job Info

• Job Title: Senior Retail Consultant
• Company:
• Location: Woking, Surrey
• Posted: Sep 26th 2025
• Closes: Oct 27th 2025
• Sector: Other
• Contract: Permanent
• Hours: Full Time

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