Senior Retail Colleague - Part-Time (16 Hours/Week)

Heron Foods; Gateshead; On-site; GBP 40,000 - 60,000; Part time

Job summary

A growing retail company in Gateshead is looking for a part-time Senior Retail Colleague. You will support store operations, lead by example, and ensure excellent customer service. Ideal candidates should have previous retail experience, leadership skills, and a motivation to thrive in a fast-paced environment. This role offers up to £12.50 per hour and great benefits including staff discounts and development opportunities.

Benefits

Staff discount of 10%

Development opportunities

Wellbeing support

Long-service awards

Qualifications

• Experience in retail, hospitality, or customer service, especially in a leadership role.
• Ability to lead a team and handle responsibilities effectively.
• Approachable and dependable with a motivational attitude.

Responsibilities

• Support and guide the team to achieve store standards.
• Deliver friendly service and assist customers with queries.
• Ensure stock replenishment and store presentation.
• Assist with deliveries and stockroom organisation.
• Act as a keyholder, opening and closing the store.

Skills

Leadership

Customer service

Teamwork

Multitasking

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

16Lead and Inspire: Senior Retail Colleague - Part-Time (16 Hours/Week)
Location: Durham Road, NE9 5EF
Pay: Up to £12.50 per hour (including enhancement when covering management duties)
Hours: 16 hours per week

Step Up in Your Retail Career
At Heron Foods, every shift is an opportunity to make a real impact. As a Senior Retail Colleague, you'll play a key part in supporting store operations, leading by example, and ensuring our customers receive the best possible experience. With over 340 stores and growing, now's a great time to join a business that's going places.

What You'll Gain
We value our colleagues and offer a range of great benefits:

• Staff Discount: 10% off at Heron Foods and B&M.
• Development Opportunities: Grow your career with structured training and leadership development, including Future Flyers.
• Wellbeing Support: Free 24/7 GP access for you and your family, plus confidential emotional wellbeing services.
• Extra Rewards: Long-service awards, exclusive discounts, and a supportive working culture.

What You'll Be Doing
As a Senior Retail Colleague, you'll be hands-on and people-focused. Your responsibilities will include:

• Supporting and guiding the team on shift to achieve store standards and targets.
• Delivering friendly, efficient service and helping customers with any queries.
• Ensuring stock is replenished and shelves are neat, tidy, and well-presented.
• Assisting with deliveries and stockroom organisation.
• Acting as a keyholder, including opening and closing the store when required.

Why This Role Is for You
This is the ideal role if you enjoy variety and responsibility. Whether stepping in for management or supporting your team on the shop floor, you'll bring energy, leadership, and reliability to every shift.

What We're Looking For
We're looking for someone who:

• Is approachable, dependable, and motivated to lead.
• Enjoys working in a fast-paced retail setting.
• Has some experience in retail, hospitality, or customer service-especially in a team leader or keyholder role.
• Can confidently handle responsibility and multitask when needed.

Also Known As:
This opportunity may be listed under other titles, such as: Senior Sales Assistant, Keyholder, Retail Team Leader, Shift Leader, Store Assistant Supervisor, Retail Floor Manager, Shop Supervisor, or Customer Service Supervisor. If you've held similar roles or are ready for that next step, this could be your perfect match.

Apply Today
We're reviewing applications on a rolling basis, so don't delay. Join a team where your leadership counts.

Heron Foods is proud to be an inclusive employer.
We value diversity and welcome applicants from all backgrounds.