Senior Retail Assistant

Bamford Collection; Moreton-in-Marsh; On-site; Full time

Job summary

Bamford Collection is seeking a Senior Retail Assistant for their luxury spa. This full-time role involves enhancing the shopping experience, managing inventory, and driving sales of exclusive products in a high-end environment. The ideal candidate will have experience in retail, strong customer service skills, and a passion for wellness. Perks include discounts, private medical insurance, and volunteering days.

Benefits

Discounts on products, treatments, and dining

One paid volunteering day per year

Subsidised private medical insurance

Pension scheme contribution

Life assurance cover

Mental health support program

Qualifications

• Proven experience in retail, preferably high-end.
• Strong customer service orientation.
• Excellent organizational and communication skills.

Responsibilities

• Oversee all retail activities and maintain high standards.
• Drive sales for skincare and wellness products.
• Manage inventory and provide excellent customer service.

Skills

Customer Service

Sales

Organizational Skills

Interpersonal Skills

Product Knowledge

Tools

Point-of-Sale Systems

Retail Analytics

Job description

THE BAMFORD COLLECTION IS A GROUPOF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHINGAND NURTURING PEOPLE AND PLANET.

Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth – to live consciously, respect nature’s resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony.

ABOUT THE ROLE
Bamford is currently recruiting for an experienced and passionate Senior Retail Assistantfor our luxury high-end spa to oversee the day-to-day operations of our retail space, ensuring that we deliver an exceptional shopping experience to our guests. You will maintain inventory, and drive sales for exclusive skincare, wellness products, and luxury items, all while maintaining the high standards of our spa environment.

Based at our beautiful Cotswolds Spa, this role is full time, 40 hours per week, including weekends.

Salary £13.77 per annum, plus commission.

RESPONSIBILITIES

• To oversee all retail activities within the spa, including product displays, stock levels, pricing, and merchandising.
• Ensure that all retail areas are clean, organized, and aligned with the spa’s luxury aesthetic.
• Team; Working alongside retail associates and the front of house team, fostering a positive work environment and ensuring high standards of customer service.
• Lead by example in demonstrating excellent product knowledge and providing an elevated shopping experience.
• Sales & Revenue Growth: Drive retail sales by promoting products that align with the spa’s offerings and guests' wellness needs.
• Inventory Management: Maintain accurate stock levels and order inventory as needed.
• Ensure that all retail products are stored properly, rotated for freshness, and that inventory records are up to date.
• Customer Experience: Provide personalised recommendations to guests, building strong relationships and fostering a loyal customer base.
• Respond to guest inquiries, concerns, and complaints in a timely and professional manner.
• Visual Merchandising: Create stunning product displays that reflect the spa’s luxury brand and attract guests.
• Ensure all products are displayed neatly and according to brand guidelines.
• Collaboration with Spa Team: Work closely with spa therapists and management to create synergies between treatments and products.
• Attend training sessions to stay updated on the latest products and spa services.
• Reporting & Analytics: Track sales performance, report on retail KPIs, and analyze customer preferences to recommend product assortment changes.
• Brand Ambassador: Uphold and enhance the spa's reputation as a luxury destination by representing the brand in a polished, professional manner at all times.

SKILLS YOU WILL BRING

• Proven experience in retail, preferably in a luxury or a high-end environment.
• Ideally team management skills
• Strong customer service orientation with the ability to engage and build relationships with high-net-worth clientele.
• Excellent organisational skills
• Proficient in point-of-sale systems and retail analytics
• Passion for wellness, luxury products, and spa services
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high-demand environment
• Flexibility to work weekends and holidays as required
  

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining
  experiences from day 1.
  • Volunteering Days: Employees are offered one paid day per year to volunteer with a
  charity of their choice.
  • Private Medical: We offer subsidised private medical insurance through Bupa.
  • Pension Scheme: Pay up to 9% of your salary into your pension each month; we
  contribute up to 4.5%.
  • Life Assurance: We offer life assurance cover, equivalent of up to a year of your annualsalary.
  • Mental Health Support: Our Employee Assistance Programme provides 24-hour support,seven days a week.