Senior Resources and Performance Manager

Surrey County Council; Pulborough; On-site; GBP 50,000 - 70,000; Full time

Job summary

A local government authority in Pulborough is seeking a Senior Resources & Performance Manager to lead the Surrey Pension Team. You will manage key functions driving digital transformation and ensure high performance in service delivery. Candidates should have a strong background in leadership, change management, and excellent communication skills. Join us to make a lasting impact in local government.

Benefits

26 days' holiday (pro-rated)

Option to buy additional leave

Employee Assistance Programme

Carer's leave

Local government pension

Lifestyle discounts

Paid volunteering days

Access to development resources

Qualifications

• Experience of senior leadership in a change management or continuous improvement role.
• Strong strategic planning, programme management, and digital transformation skills.
• Excellent communication, influencing, and stakeholder engagement abilities.
• A proven track record of delivering results across learning and development, change, and performance.

Responsibilities

• Lead and develop a high-performing team across various functions.
• Drive digital transformation and continuous improvement initiatives.
• Provide strategic oversight of performance and resource management.
• Manage strategic partnerships and procurement processes.
• Draft and present reports to the Local Pension Board and Pension Committee.

Skills

Leadership in change management

Strategic planning

Communication skills

Digital transformation

Stakeholder engagement

Proficiency in Microsoft tools

Tools

Microsoft Power BI

Microsoft Excel

Microsoft PowerPoint

Prince2

MS Project

Job description

Our mission is to deliver a first-class customer experience while maintaining the long-term financial sustainability of the fund. We foster a culture of collaboration and continuous improvement, working closely with stakeholders to ensure our services are efficient, transparent, and responsive to the needs of our members.

About the Role

In this role, you will lead and develop a high-performing team responsible for a range of enabling functions. You will play a central role in driving digital transformation and continuous improvement across the service, ensuring that innovation, efficiency, and high performance are embedded in our ways of working. You will provide strategic oversight of performance and resource management, acting as a key facilitator for the Pensions Senior Leadership Team. As part of your responsibilities, you will deputise for the Head of Pensions - Resources at key meetings and forums. Your work will support the development and implementation of strategic and operational plans for the Surrey Pension Team. Additionally, you will manage strategic partnerships and procurement processes, and be responsible for drafting and presenting reports to the Local Pension Board and Pension Committee.

Surrey County Council is preparing for Local Government Reorganisation, which will implement the Government-led policy of devolution—giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils, coming into effect in April 2027. At this point, this role will transfer, with all existing terms and conditions, into one of the new unitary councils. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

About the Opportunity

We have an opportunity for a highly motivated and strategic individual to join our Surrey Pension Team (SPT) as a Senior Resources & Performance Manager. This is a key leadership role, responsible for driving forward the enabling functions that underpin the success of our service. You will lead a team of managers and officers across Marketing and Communications, Culture, Learning and Development, Digital and Data, and Performance. Working closely with the Head of Pensions - Resources and the Pensions Senior Leadership Team, you will play a key role in designing and developing our strategic plan and ensuring its effective and efficient delivery. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering high-quality public services.

Minimum Requirements

• Experience of senior leadership in a change management or continuous improvement role.
• Strong strategic planning, programme management, and digital transformation skills.
• Excellent communication, influencing, and stakeholder engagement abilities.
• A proven track record of delivering results across learning and development, change, and performance.
• High proficiency in Microsoft tools (PowerPoint, Power BI, Excel, etc.).

Application Process

As part of your application, you will be asked to upload your CV and answer the following questions:

1. Please describe your experience in a senior leadership role where you were responsible for driving change management or continuous improvement. What were the key challenges you faced, and how did you overcome them?
2. Tell us about a time when you led a strategic planning or digital transformation initiative. What approach did you take, and what impact did it have on the organisation or service?
3. Effective communication and stakeholder engagement are vital. Can you provide an example of how you have successfully influenced key stakeholders to support a strategic or operational change?
4. This role requires strong analytical skills and experience with project and performance management tools like Prince2 and MS Project. Please give an example of how you have used these tools to support your projects.

Additional Information

The Surrey Pension Fund supports over £6 billion in assets, serving more than 130,000 members and around 500 participating employers, including councils, universities, colleges, academies, and private sector organizations delivering public services. The team manages the full pension lifecycle, from onboarding to retirement and dependents' benefits.

• 26 days' holiday (pro-rated for part-time staff), increasing after 2 and 5 years of service.
• Option to buy up to 10 additional days of annual leave.
• Extensive Employee Assistance Programme (EAP) for health and wellbeing.
• Up to 5 days of carer's leave per year.
• Paternity, adoption, and dependents' leave.
• A generous local government salary-related pension.
• Lifestyle discounts including gym, travel, shopping, and more.
• 2 paid volunteering days per year.
• Access to a learning and development hub with numerous resources.

About the Team

The Surrey Pension Team administers the Surrey Pension Fund, part of the national Local Government Pension Scheme (LGPS). Surrey County Council oversees investment, funding, governance, and daily administration of the fund.