Senior Resource & Workflow Lead (Tech Delivery)

West Midlands Combined Authority; Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Healthcare plans

EV car benefit scheme

Eye Care Scheme

Job summary

West Midlands Combined Authority (WMCA) is seeking a Resource & Workflow Manager to design and embed streamlined resource planning across its Technology & Insight Directorate. You will balance demand, allocations and delivery across RUN and CHANGE programs, coordinating with Directors, Product teams, Data engineers, and the Corporate PMO.

You will drive lean, agile ways of working, challenge inefficient processes, and use data to improve planning, forecasting and delivery performance.

Qualifications

• Experience in resource planning or delivery operations in a digital, IT, data or technology environment.
• Experience applying Agile/Lean/DevOps-aligned delivery practices (e.g., Kanban, flow metrics, sprint planning, CI/CD awareness).
• Experience working in or alongside portfolio-led environments with multiple concurrent projects or product teams.
• Experience coordinating technical teams (engineering, data, IT, OT, product) in a complex, multi-stakeholder organisation.
• Strong understanding of Agile and Lean methodologies, including Kanban, backlog management, value flow and continuous improvement.
• Knowledge of ITIL concepts and service transition principles.
• Collaborative, diplomatic, and able to influence across organisational boundaries.
• Evidence of continuous professional development in Agile/Lean/DevOps or delivery operations.

Responsibilities

• Align Technology and Insight resource planning with the WMCA portfolio priorities.
• Provide senior leaders with scenario modelling to support decision-making on sequencing, prioritisation, and resourcing.
• Support senior management in understanding demand on their teams, coaching squads in managing flow and workload.
• Maintain the Technology & Insight Directorate's centralised resource management tools, updating availability, allocations, competency profiles, and demand pipelines weekly.
• Coordinate resource allocation across Product, Data, Corporate IT, TSI and EA in an agile, responsive way.
• Provide resourcing data to support cost forecasting and budget planning.
• Operate effective matrix working between the Directorate and WMCA Corporate PMO to ensure effective project delivery, portfolio oversight, and financial monitoring.

Skills

Resource planning

Agile / Lean

Stakeholder management

Cross-functional collaboration

Data-driven decisions

Job description

West Midlands Combined Authority (WMCA) is seeking a Resource & Workflow Manager to design and embed streamlined resource planning across its Technology & Insight Directorate. You will balance demand, allocations and delivery across RUN and CHANGE programs, coordinating with Directors, Product teams, Data engineers, and the Corporate PMO.

You will drive lean, agile ways of working, challenge inefficient processes, and use data to improve planning, forecasting and delivery performance.