Senior Resource Manager / Workflow Manager

Otherway; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

25 days holiday

Hybrid structure

Nursery fees support

Travel card loan

Free breakfast & snacks

Dog-friendly office

Job summary

Otherway is seeking an experienced Senior Resource Manager to own the resourcing function for our London studio. This highly autonomous, hands-on role suits someone who can act as a team of one, establish clear processes and offer calm, decisive leadership in a fast-paced environment.

You’ll lead how projects move through the studio, collaborating with department heads and account teams to ensure projects are resourced effectively, commercially and sustainably.

Qualifications

• 4–6+ years’ experience in a similar role within a creative/design agency or similar.
• Strong Project Management experience managing design projects in a similar business
• A natural problem-solver who enjoys collaboration and lateral thinking
• Self-starter, comfortable working autonomously
• Highly organised and used to working in high-paced environments
• Strong commercial understanding of project finances
• Adept in studio resource management and scheduling
• Comfortable navigating multiple stakeholders and deadlines
• Excellent communication and negotiation skills
• Calm under pressure with a sharp attention to detail
• Proficient with resource planning tools
• Inquisitive about how we can harness technology to improve processes
• Confident working across project types — from brand to campaigns and digital
• Comfortable leading meetings and rolling up your sleeves

Responsibilities

• Form a detailed understanding of the skills and capabilities of permanent members of the team
• Own the weekly and longer-term resource plan across all live and upcoming projects
• Lead weekly workflow meetings with account leads and department heads and allocate resource based on agreed scopes of work and available personnel
• Confidently challenge account and department leads when resource requests are in conflict
• Manage day-to-day scheduling across departments
• Maintain a clear view of capacity, flagging overbooking and underutilisation. Work with account and department leads to propose and agree solutions.
• Critically assess requests for Freelance. Once approved, source, book and onboard freelance talent.
• Review all scopes of work before they are shared with clients, to ensure proposals align with available resources, and highlight any potential issues.
• Manage internal resource and freelance budgets against agreed project scopes
• Track team utilisation and help build longer-term capacity planning. Work with Finance and People teams to ensure team structure reflects ongoing needs of the business.
• Implement and optimise resource management tools and workflows, including developing reporting to allow timely view of actual time, plus resource allocated vs budgeted fee.
• Work with finance and account team to track and reconcile freelance/contractor costs

Skills

Resource management

Project management

Stakeholder management

Communication

Autonomous

Detail-oriented

Negotiation

Cross-functional collaboration

Problem solving

Facilitation

Meeting leadership

Tech-savvy

Tools

Resource planning tools

Job description

We’re looking for an experienced, commercially minded Senior Resource Manager to take ownership of our resourcing function and bring structure, clarity and a sense of calm to a busy, fast-paced environment.

This is a highly autonomous, hands-on role, suited to someone who is confident operating as a team of one, comfortable making decisions and experienced in establishing effective processes and ways of working.

You’ll take the lead on how projects move through the studio, working closely with department heads and account teams to ensure projects are resourced effectively, commercially and sustainably.

We’re looking for someone who can see the bigger picture while staying close to the detail — anticipating challenges, confidently managing competing priorities and proactively finding solutions. You'll be a trusted partner to senior stakeholders, bringing the experience, judgement and confidence to challenge where needed, improve how we work and ensure the studio runs smoothly.

About Us

We design brands that redefine categories and culture. Otherway is a design and communications studio with offices in London and New York. We are experts in creating and transforming brands for a new generation, placing them at the heart of culture to connect with audiences in innovative ways.

Our work blurs the line between design and communications, combining bold conceptual thinking with exceptional execution to ensure that every interaction with the brand is meaningful and effective. Based in Primrose Hill, our 60+ person multi-disciplined team are all full of smart ideas and a shared purpose to help our clients and ventures succeed.

Responsibilities

• Form a detailed understanding of the skills and capabilities of permanent members of the team
• Own the weekly and longer-term resource plan across all live and upcoming projects
• Lead weekly workflow meetings with account leads and department heads and allocate resource based on agreed scopes of work and available personnel
• Confidently challenge account and department leads when resource requests are in conflict
• Manage day-to-day scheduling across departments
• Maintain a clear view of capacity, flagging overbooking and underutilisation. Work with account and department leads to propose and agree solutions.
• Critically assess requests for Freelance. Once approved, source, book and onboard freelance talent.
• Review all scopes of work before they are shared with clients, to ensure proposals align with available resources, and highlight any potential issues.
• Manage internal resource and freelance budgets against agreed project scopes
• Track team utilisation and help build longer-term capacity planning. Work with Finance and People teams to ensure team structure reflects ongoing needs of the business.
• Implement and optimise resource management tools and workflows, including developing reporting to allow timely view of actual time, plus resource allocated vs budgeted fee.
• Work with finance and account team to track and reconcile freelance/contractor costs

About You

• 4–6+ years’ experience in a similar role within a creative/design agency or similar
• Strong Project Management experience managing design projects in a similar business
• A natural problem-solver who enjoys collaboration and lateral thinking
• Self-starter, comfortable working autonomously
• Highly organised and used to working in high-paced environments
• Strong commercial understanding of project finances
• Adept in studio resource management and scheduling
• Comfortable navigating multiple stakeholders and deadlines
• Excellent communication and negotiation skills
• Calm under pressure with a sharp attention to detail
• Proficient with resource planning tools
• Inquisitive about how we can harness technology to improve processes
• Confident working across project types — from brand to campaigns and digital
• Comfortable leading meetings and rolling up your sleeves

What’s in it for you?

• 25 Days Holiday with an extra day per year to a total of 28 – It's important to take a break and recharge, that's why we offer a generous holiday allowance + all the usual bank holidays
• Plus, office shut down between Christmas & NY – extra time off to spend with friends & family during the festive period which is separate to your holiday allowance.
• Health and wellbeing focus – We offer mental health support through the MYNDUP platform and access to join our cycle to work scheme.
• Healthcare Cash Plan – With our healthcare cover you’ll be able to claim money back for everyday medical costs such as dental, optical and physio costs plus have access to an online GP 24hrs a day
• Charity Volunteer days – supporting charities is really important to us, so we offer all our employees one day per year to volunteer for a charity that’s close to your heart.
• A hybrid structure – we’re in our studio on Tuesday, Wednesday & Thursday and we work from home on Monday & Friday.
• Nursery fees Benefit - For working parents, we’re proud to offer assistance, helping you save on nursery fees. The workplace nursery benefit allows you to save tax and NI on the full cost of your nursery fees each month.
• Travel card loan scheme – we get it, travel can get expensive. Let us help with the commute costs.
• Free Breakfast & snacks – it’s important you are well fuelled for the day, so we've got your breakfast and snacks covered + free lunch every Wednesday
• Dog-friendly office