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A leading property services company is seeking a Senior Resident Liaison Officer to enhance customer relations in the South London area. The role involves effective communication with residents, managing the resident liaison team, and ensuring high levels of customer satisfaction. Ideal candidates will have experience in community engagement, resilience in challenging situations, and strong managerial abilities.
United Living Group
South London region including Bromley and Merton
Other
Yes
2ff88e5796c6
11
02.07.2025
As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.
As an experienced Senior Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will be responsible for line managing the resident liaison team, ensuring excellent customer satisfaction, communication, and collaboration.
You will ensure residents are aware of the work processes and communicate updates or changes accordingly. Additionally, you will coordinate the handover of keys to site teams and provide high-standard customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client, and our operations teams.
With the confidence to manage sometimes difficult situations, as Senior Resident Liaison Officer, you will be an excellent communicator, able to work collaboratively with various stakeholders.
Experience working for a contractor or in a client-side resident liaison/community engagement role, preferably within planned/reactive maintenance or asset management, is preferred.
You should be resilient under pressure and understand the need for discretion and respect in a public-facing role.
The role covers the South London region including Bromley and Merton, so a driver’s license and own vehicle are essential.
What We Offer:
How to Apply:
If you are ready to join our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!
United Living prefers to hire directly; we will contact our PSL agencies if support is needed. We do not accept speculative CVs from agencies. Sending such CVs will incur no fee.
Please note: If you are not a passport holder of the country for this vacancy, you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.
Created on 02/07/2025 by TN United Kingdom