Senior Resident Liaison Officer

United Living Group; Sevenoaks; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading property services company is seeking a Senior Resident Liaison Officer to enhance customer relations in the South London area. The role involves effective communication with residents, managing the resident liaison team, and ensuring high levels of customer satisfaction. Ideal candidates will have experience in community engagement, resilience in challenging situations, and strong managerial abilities.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Immediate interview for qualified candidates

Qualifications

• Experience in resident liaison/community engagement role preferred.
• Ability to manage difficult situations delicately.
• Driver’s license and own vehicle essential.

Responsibilities

• Act as a key contact for customers, ensuring clear communication and updates.
• Manage the resident liaison team and promote customer satisfaction.
• Coordinate key handovers to site teams and oversee aftercare.

Skills

Communication

Team Management

Customer Engagement

Resilience

Job description

Client:

United Living Group

Location:

South London region including Bromley and Merton

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2ff88e5796c6

Job Views:

11

Posted:

02.07.2025

Job Description:

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Senior Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will be responsible for line managing the resident liaison team, ensuring excellent customer satisfaction, communication, and collaboration.

You will ensure residents are aware of the work processes and communicate updates or changes accordingly. Additionally, you will coordinate the handover of keys to site teams and provide high-standard customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client, and our operations teams.

Qualifications:

With the confidence to manage sometimes difficult situations, as Senior Resident Liaison Officer, you will be an excellent communicator, able to work collaboratively with various stakeholders.

Experience working for a contractor or in a client-side resident liaison/community engagement role, preferably within planned/reactive maintenance or asset management, is preferred.

You should be resilient under pressure and understand the need for discretion and respect in a public-facing role.

The role covers the South London region including Bromley and Merton, so a driver’s license and own vehicle are essential.

Additional Information:

What We Offer:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates

How to Apply:

If you are ready to join our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!

United Living prefers to hire directly; we will contact our PSL agencies if support is needed. We do not accept speculative CVs from agencies. Sending such CVs will incur no fee.

Please note: If you are not a passport holder of the country for this vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.

Created on 02/07/2025 by TN United Kingdom