Senior Reservationist

Daniel Thwaites PLC; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking an experienced Senior Reservationist to join their team in Leeds. The role involves managing reservations and group bookings while supporting the Sales Office Manager. Candidates should possess hotel experience and skills in tools like Opera and Fourth Hospitality. This position offers a competitive salary, career progression, and various benefits including health plans and discounted room rates.

Benefits

Competitive salary

Free on-site parking

Wagestream access

28 days annual leave (increasing after 5 years)

Health cash plan

Discounted room rates

Complimentary gym membership

Enhanced maternity and paternity pay

Qualifications

• Experience in a sales office.
• Hotel experience is preferred.
• Ability to maximize business levels with analytics.

Responsibilities

• Support the Sales Office Manager in team management.
• Oversee bedroom and group bookings.
• Undertake KPI reporting.
• Forge relationships with agents and guests.
• Manage bookings from initial inquiry to handover.

Skills

Organizational skills

Attention to detail

Great communication skills

Sales aptitude

Tools

Opera

Restaurant booking systems

Fourth Hospitality

Job description

Overview

We are looking for an experienced Reservationist to join our team as Senior Reservationist. Reporting to the Sales Office Manager you will have opportunity to gain exposure in one of largest revenue generating areas of the business – bedroom sales. Your role day to day will include:

Your day to day;

• Support the Sales Office Manager with the management and recruitment of the team
• Oversee bedroom reservations, group bookings and sports team bookings managing the day to day activity of the booking cycle
• To undertake KPI reporting to the agreed company standard
• To forge great relationships with agents and guests alike.
• To be familiar with all-hotel facilities and services to advise guests/clients how best to enhance their stay/visit.
• Using your knowledge of the hotels products and services respond to enquires received, providing guests/clients with proposals to best suit their needs.
• To manage bookings from the initial enquiry through to the seamless handover to the operational team on arrival of the event/stay.
• Communicate with guests/clients with warmth and hospitality to deliver an authentic and genuine experience.
• Work as part of a sales team to drive and achieve the sales targets.

Who are we looking for?

We are looking for an experienced and passionate reservationist, from a sales office who is keen to develop their career. You will have a flair for organisation, an eye for attention to detail and great communication skills.

Ideally you will have hotel experience, as well as experience working with Opera, Restaurant booking systems and Fourth Hospitality. You will have proven ability to maximise business levels, be analytical with KPI1s and reporting. We are looking for someone to turn ideas into reality for our guests and clients, always being solution focused.

In return

We are offering a rewarding role with scope for career progression along with:

• A competitive salary, negotiable dependent on experience
• Free on-site parking
• Wagestream - Ability to access up to 40% of your wages as you earn giving you more control over your finances
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan and Employee Assistance Programme available 24/7
• Discounted Room Rates in our beautiful properties across the UK
• Discounted Friends & Family Bed & Breakfast Room Rates at our Hotels & Inns across the UK
• Complimentary membership of onsite gym
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Online access to high street discounts
• Life assurance & pension
• An engaging & supportive work environment
• Bespoke training & development programmes
• Great promotional opportunities