Senior Repairs Manager

The Oyster Partnership; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading company in the housing sector is seeking a Senior Repairs Manager to oversee a team responsible for responsive repairs in North London. This role involves collaboration with various stakeholders, managing operational duties, and ensuring high-quality service delivery to residents. The position offers a competitive daily rate and potential for permanent employment, reflecting the company's commitment to attracting top talent in the property field.

Qualifications

• Experience managing teams in responsive repairs.
• Ability to analyse customer feedback for service improvements.
• Strong attention to detail in reporting.

Responsibilities

• Manage contractors ensuring delivery of repair standards.
• Monitor performance and prepare monthly KPI reports.
• Lead and participate in strategic and operational meetings.

Skills

Leadership

Contract Management

Customer Service

Analytical Skills

Attention to Detail

Tools

Power BI

iAuditor

iProc

Job description

Accustomed to working in fast-paced, high-demand and responsive repairs environments?

SENIOR REPAIRS MANAGER

• You will be working as a Senior Repairs Manager with a G15 Housing Provider.
• You will be responsible for a team of Repair Officers, Surveyors and a Senior Surveyors working across North London. You will ensure that they are delivering a good standard of repairs to our customers.
• Leading on overseeing the activities required for works programmes such as damp and mould.
• This will be for a minimum 6 months, which will look to be extended if everyone is happy.
• Your day rate will be £450 - £475 per day, with a view to go permanent if everyone is happy (permanent salary is £67,772).
• You're on-site 2 3 days per week in their Central and/or North London based office, with the rest working from home.

SENIOR REPAIRS MANAGER ROLE BASICS:

• Managing contractors in line with contracts, seeking continuous improvement, and ensuring clear communication with all parties.
• Monitoring and providing reports on performance for all KPIs with commentary to support and deliver monthly performance reports.
• Attending Operational Core Groups, inviting relevant stakeholders, and ensuring accurate records are kept and circulated.
• Participating in Strategic Core Groups, putting forward recommendations.
• Leading on regional issues and ensuring mechanisms are in place to monitor complaints, both informal and formal.
• Monitoring Customer Satisfaction and ensuring areas of improvement are logged in formal meetings and stakeholders are clear on requirements to improve.
• Continuously reviewing working practices to ensure delivery of a good standard of repairs to our residents.
• Managing relationships and understanding the requirements and contractual differences with internal colleagues/stakeholders such as Keyworker, PFI contracts, Housing, Leaseholders, etc.
• Managing the delivery of administrative duties for the team, including reports, complaint updates, CRM actions, damp and mould actions, insurance, NEC order raising and management, Power BI, iAuditor, and iProc.
• Monitoring performance and productivity of the regional team, and ensuring measures are in place to identify poor performing areas and work with the teams to improve these.
• Working with other regional teams to deliver good practice and consistency in business processes and identify areas for improvement.

SENIOR REPAIRS MANAGER APPLICANT ESSENTIALS

• Strong leadership skills and background in managing a team working on responsive repairs.
• Experience of Contract Management essential.
• History of dealing with customers from different backgrounds, and delivering a positive and transparent service.
• Experience of analysing customer feedback to achieve service improvements.
• Attention to detail and accuracy in reporting.
• Experience of working with external stakeholders.

HOW DO I APPLY FOR THIS SENIOR REPAIRS MANAGER POSITION?

If this is of interest to you, or you know someone who might be a good fit for this Senior Repairs Manager position click apply and enter your details with your updated CV.

We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.