Senior Relationship Outsourcing Manager

Location: London, Norwich, York or Bristol based

Salary circa £80,000 (national) circa £90,000 (London) - depending on experience and location

Are you someone who thrives in a leadership role, excels at managing teams, and has a passion for optimising outsourcing services? Do you love to collaborate with senior stakeholders and drive continuous improvement in service delivery? If so, this role might be perfect for you!

A bit about the job:

This role is pivotal in managing a team responsible for the operational delivery of a portfolio of clients. You will ensure that outsourcing services are delivered in line with service delivery agreements, internal policies, and relevant regulations. You will oversee the development of policies and procedures, manage key relationships, and collaborate with other departments to achieve business objectives. Your strategic guidance will be crucial in identifying outsourcing opportunities, conducting vendor selection, and negotiating contracts and SLAs.

Skills and experience we’re looking for:

• Previous experience in leading the management of outsourced relationships preferably in Financial Services
• Strong commercial acumen and financial awareness
• Role models high quality customer service
• Excellent self-awareness and interpersonal skills
• Strong relationship and stakeholder management skills

What you’ll get for this role:

• Salary around £80,000 (National) - £90,000 (London) - depending on location, skills, experience, and qualifications
• Bonus opportunity - 12% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to Balazs.palcsek@aviva.com