Senior Relationship Banker

Newburyport Bank; Newbury; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading community bank is seeking a Senior Relationship Banker to manage customer service and sales while meeting performance goals. This role requires strong communication skills and a commitment to customer satisfaction. Join us to make a meaningful impact in your community and grow professionally.

Qualifications

• 3+ years retail/customer service experience, preferably in banking.

Responsibilities

• Manage customer service, relationships, and sales.
• Process transactions accurately and open new accounts.
• Mentor new Relationship Bankers and oversee branch operations.

Skills

Customer Service

Communication

Detail-oriented

Organized

Team Player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Senior Relationship Banker role at Newburyport Bank.

Description

Senior Relationship Banker

Newburyport Bank is a community bank supported by our shared services organization, River Run, and banking affiliate, Pentucket Bank. We focus on innovation, strong partnerships, and personalized service. Join us to make a meaningful impact in your community and grow professionally.

The Senior Relationship Banker manages customer service, relationships, and sales, while meeting performance goals. They utilize bank standards and product knowledge to develop customer relationships through the following functions:

Operational Effectiveness

• Maintain thorough knowledge of bank products, services, policies, and compliance issues.
• Deepen customer relationships by discussing financial needs and making referrals.
• Meet and exceed performance goals, participate in incentive programs and business initiatives.
• Process transactions accurately, including deposits, payments, wire transfers, and issuing checks.
• Verify transactions, manage cash drawer, and balance cash at shift end.
• Open new accounts and assist customers with account information and paperwork.
• Assist with ATM issues and balancing procedures.
• Perform vault duties, oversee cash handling, and ensure security protocols.
• Maintain confidentiality and assist with audits.
• Mentor new Relationship Bankers and oversee branch operations in absence of manager.

Customer Focus

• Provide superior customer service.
• Participate in community activities to promote the bank.

Education and Experience

• High school diploma or equivalent, with 3+ years retail/customer service experience, preferably in banking.
• Proficiency with Microsoft Office and internet applications.
• Basic math skills, detail-oriented, organized.
• Strong communication skills, team player, flexible with work hours.

We are an Equal Opportunity Employer. Applicants requiring accommodations, contact HR at [e-mail] or 978-462-3136.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Banking

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