Senior Registry Retention Specialist

QA Ltd; City Of London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

An educational institution is seeking a Senior Registry Retention Specialist to enhance student retention strategies. This hybrid role requires coordinating administrative tasks, managing student inquiries, and analyzing data to support at-risk students. The ideal candidate will have strong communication skills, attention to detail, and experience in student administration. Join us to make a direct impact on student outcomes.

Qualifications

• Experience in student administration would be beneficial.
• Experience working with external partners and managing complex workloads.

Responsibilities

• Coordinating administrative activities aligned with QAHE's retention strategy.
• Managing the Registry Retention mailbox and handling student queries.
• Tracking and managing referrals to student support services.
• Supporting the development and implementation of new processes and systems.
• Monitoring 'at risk' students and ensuring appropriate interventions.
• Analysing student data to identify trends and support decision-making.
• Providing admin support for retention-related pilots and initiatives.
• Partnering with various student support teams to create the best experience.

Skills

Excellent communication and interpersonal skills

Strong organisational and problem-solving abilities

High attention to detail and data accuracy

Adaptable and proactive in a fast-paced environment

Data analysis and reporting experience

Intermediate Excel and Microsoft Office skills

Job description

Overview

Senior Registry Retention Specialist – London or Birmingham | QA Higher Education | Hybrid

As a Senior Registry Retention Specialist, you'll play a key role in supporting QAHE's Student Retention Strategy across our University Partnerships. Working closely with the Registry Retention Manager and a wide range of stakeholders, you'll help identify and support students at risk of disengagement, ensuring they receive timely interventions and support. This is a fantastic opportunity to be part of a new and exciting function within QA Higher Education, where your work will directly impact student outcomes.

Responsibilities

• Coordinating administrative activities aligned with QAHE's retention strategy.
• Managing the Registry Retention mailbox and handling student queries.
• Tracking and managing referrals to student support services.
• Supporting the development and implementation of new processes and systems.
• Monitoring 'at risk' students and ensuring appropriate interventions.
• Analysing student data to identify trends and support decision-making.
• Providing admin support for retention-related pilots and initiatives.
• Partnering with various student support teams to create the best experience.

About You

• Excellent communication and interpersonal skills
• Strong organisational and problem-solving abilities
• High attention to detail and data accuracy
• Adaptable and proactive in a fast-paced environment
• Experience in student administration would be beneficial
• Experience working with external partners and managing complex workloads
• Data analysis and reporting experience
• Intermediate Excel and Microsoft Office skills

Why QAHE?

At QAHE, we're shaping the next generation of technologists, leaders, and innovators. We believe in powering potential—for our learners and our people.