Senior Regional Technology Support Engineer

ZipRecruiter; Colchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading charity in the UK seeks a Senior Regional Technology Support Engineer for a permanent, full-time role. The position involves delivering high-quality technical support across various sites, enhancing user satisfaction, and proactively developing service quality. Ideal candidates will possess in-depth ITIL knowledge and experience in managing IT infrastructures.

Benefits

Free private healthcare

Gym membership

Cycle to work scheme

Qualifications

• Experience working in an ITIL-based IT service organization.
• Experience managing a complex IT infrastructure.

Responsibilities

• Provide desk-side and remote support to Nuffield Health IT users.
• Resolve incidents and handle service requests professionally.
• Contribute to the support and implementation of end user computing.

Skills

Technical support

Excellent communication skills

Windows 7-10

Microsoft Cloud technologies

Job description

Job Description

Senior Regional Technology Support Engineer

Essex/Suffolk/Norfolk/Cambridgeshire| IT | Permanent | Full time

Competitive salary, depending on experience

37.5 hours per week

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Regional Technology Support Specialist, you’ll bring experience of working in a modern ITIL-based IT service organization, providing technical support and experience of managing a complex IT infrastructure. You will have excellent communication skills as well as have technical ability of supporting major outages, Windows 7-10 and Microsoft Cloud technologies.

As our Regional IT Support Engineer, you will provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites, who can provide a high standard of support to Nuffield Health IT users.

As our Regional Technology Support Engineer, you will:

• Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health.

• Deliver a high standard of support to Nuffield Health IT users.

• Provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites.

• Provide 2nd line support remote support to end users within the dedicated region.

• Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction.

• Resolve incidents and handle service requests in a professional and timely manner.

• Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service.

• Provide dedicated support during project deployments for set periods of time.

• Transition the knowledge gained from the projects back into operations.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.