Senior Recovery Practitioner (Rough sleepers)

Phoenix Futures; London; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Phoenix Futures is seeking a Specialist Substance Use Outreach Practitioner for a fixed-term role in London. This position involves outreach work and assessments to improve access to drug and alcohol treatment for individuals experiencing homelessness. The successful candidate will join a passionate team dedicated to making a real change in the lives of vulnerable individuals. A competitive salary, benefits, and opportunities for professional development are offered.

Benefits

25 days annual leave plus Bank Holidays

Season ticket loan

Pension scheme

Life assurance

Occupational sick pay

Eye-care vouchers

Continuous training and career development

24/7 Employee Assistance programme

Qualifications

• Experience of working with people affected by substance use and/or homelessness is essential.
• Ability to work collaboratively with teams across London.
• Capacity to work under pressure and manage time effectively.

Responsibilities

• Conduct assessments of needs and risks for service users.
• Provide advocacy support and facilitate referrals into treatment services.
• Engage in multi-agency working to support service users.

Skills

Experience with substance use

Trauma informed interventions

Harm reduction practices

Safeguarding awareness

Effective communication

Time management

Flexibility

Job description

Specialist Substance Use Outreach Practitioner (FTC 31.03.2026)

London Regional Homeless Engagement with Substance Treatment Team

(RhEST)

Starting salary of £30,836 with the opportunity to access potential yearly salary increments subject to appraisal.

Travel expenses (not including to and from the office) are paid for.

This is a FIXED TERM full time contract until the 31st March 2026.

Phoenix Futures are looking for enthusiastic, passionate, and motivated substance use professionals to join our new and innovative service aimed at improving access to drug and alcohol treatment for people who sleep rough in London.

About Phoenix

Phoenix have over 50 years’ experience of delivering pioneering services. This provision, part of a newly commissioned Pan-London Substance Use Pathway, will combine our considerable expertise in substance use and homelessness. The team will work with people who sleep rough across the capital to identify and address barriers to treatment access, engaging constructively and collaboratively with other agencies and facilitating pathways into services.

The Role

This is a hybrid role involving work from home and outreach work meeting users of service face to face, conducting assessments of needs and risks, providing advocacy support and facilitating referrals into statutory services for substance use treatment.The role forms part of a small team delivering a high-quality, outcomes-focused service that improves the experience, quality of life, and life expectancy of people who sleep rough and use substances in London. Successful candidates will have an opportunity to help shape the service and leave a legacy. There are regular team meetings where you will engage with your colleagues for support and direction, as well as a great deal of independent case management of service users on your caseload.

Lone working protocols are fully embedded in your day to day work, to ensure staff and user of services safety at all times in the community.

Multi agency working is key to this role ensuring that you support our service users to access the correct support, and raise any safeguarding concerns to the correct team in the relevant borough.

About You

• Experience of working with people affected by substance use and/or homelessness - Essential Requirement.
• Experience of delivering trauma informed psychosocial brief interventions.
• In depth knowledge of harm reduction practices concerning substance use.
• Awareness of safeguarding requirements and practices.
• Capacity to work under pressure and manage time effectively.
• Adaptable, enthusiastic, and empathetic.
• Ability to communicate effectively with a range of people.
• Able to work flexibly, including occasional early, late, or weekend work.

The successful candidate will be required to work effectively with teams across London and proven ability to work collaboratively is a must, as is an ability to travel to sites across the capital (travel expenses will be paid).

Your Rewards

• Starting salary of £30,836annum, with opportunity to access potential yearly salary increments subject to appraisal
• 25 days annual leave plus Bank Holidays
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL, our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

We encourage and welcome applications from people of all backgrounds. We are committed to creating an equitable and inclusive working environment where everyone is free to be themselves.

Note: we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

If you are interested in being a part of a team that is making a real change, send us your CV and a covering letter (approx. 1 side of A4) telling us why you’re interested and how your experiences and skills make you the right person for the role.

If you wish to discuss this opportunity further, please contact: [e-mail]