Senior Receptionist & Office Manager for Wonderful Asset Management Firm, £50-57k 12 Month FTC,[...]

Guardian Jobs; London; On-site; GBP 50,000 - 57,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Receptionist & Office Manager to join their supportive team. This role is pivotal in ensuring a seamless front of house experience, managing client interactions, and maintaining the office environment. The successful candidate will thrive in a fast-paced setting, showcasing their organizational skills and proactive approach to office management. With a focus on delivering exceptional service, this position offers a unique opportunity to contribute to a vibrant workplace culture while supporting a dedicated team. If you are a reliable and professional individual looking to make a meaningful impact, this role is perfect for you.

Qualifications

• Experience in front of house and facilities support.
• Proven ability to manage client interactions professionally.

Responsibilities

• Manage front of house and provide a 5-star guest experience.
• Coordinate office maintenance and manage supplies efficiently.

Skills

Front of House Management

Client Liaison

Administrative Support

Organizational Skills

Proactive Communication

Education

High School Diploma

Relevant Certifications

Tools

Meeting Room Booking System

Office Management Software

Job description

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This very successful asset management firm is looking for a professional, experienced Receptionist and Office Manager for a 12 month FTC.

The role is based on Reception within a lovely open plan office and the Receptionist is part of the close knit, supportive support team. The role requires a friendly and proactive individual to manage the front of house and meetings rooms alongside a part-time junior Receptionist. It will require someone who will is professional, friendly and a team player. The duties will include but not be limited to:

Front of House meeting, greeting and liaising with clients – internal and external - and

providing a 5* guest experience.

Take ownership for the FOH function, including the tidiness of the front of house area and

any required materials in reception area and meeting rooms.

Ownership for all client liaison at the front desk, including meeting all security protocols,

issuing security passes, taxi bookings, food requests and other requirements made for

clients.

Support and brief meeting hosts on technology facilities in each meeting room.

Maintain the reception and communal areas organising anything needed to maintain their

look and performance including organising maintenance, cleaning, IT updates.

Manage phone calls from building reception as guests arrive and liaising with meeting

organisers to let them know their guests have arrived whilst ensuring their meeting room is

clean and ready for use.

Ensure that every phone call is handled in a courteous and professional manner.

Ensure all client facilities are appropriately tended including catering, cleaning and liaising

with relevant parties, as appropriate.

Manage external catering requirements, ensuring all catering is booked pro-actively and

appropriate means to serve all catering has been organised - including celebrations within

the office.

Use meeting room booking system to ensure client rooms are managed appropriately and

bookings can be amended as required.

Collate and organise stationery orders for the London office.

Organise and take responsibility for incoming and outgoing post – ensuring an efficient and

timely collection and delivery to appropriate person.

Responsible for directing all enquiries accordingly.

Ensure the safe keep and regular update of office related information so that they can be

easily retrieved for review when needed by relevant staff members. (e.g. H&S records).

Liaise with suppliers to affect the ordering of items required by the Company on a regular

basis – including stationery, food and beverage and ad-hoc purchases as required.

Coordinate the proper maintenance of the office, client areas, and meeting rooms.

Responsible for checking the state of stationery and equipment in the office and if found to

be malfunctioning, the maintenance personnel should be informed to fix it.

Building management liaison, including fault reporting and tenant representation.

Provide support, mostly administrative to other members of staff according to the directives

of the lead PA.

Ensure compliance with all company policies, procedures, and guidelines.

Establish strong internal relationships across the business.

Any other ad hoc duties.

The role requires someone proactive, organised, reliable, used to working in a fast paced environment, who is very professional and experienced in front of house and faciltities support.

Please note, that due to the high volume of applications we receive for every jobs we post, we are only able to respond to successful applicants

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