Senior Receptionist/Office Manager for Wonderful Asset Management Firm, £50-57k 12 Month FTC

ZipRecruiter; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a professional Receptionist and Office Manager for a 12-month fixed-term contract. This role involves managing front-of-house operations, ensuring a welcoming atmosphere, and providing excellent client service. The ideal candidate will thrive in a fast-paced environment, showcasing strong organizational skills and a proactive approach to support the team. Join a close-knit, supportive team and contribute to a vibrant office culture while maintaining high standards of professionalism and efficiency.

Qualifications

• Experience in front of house and facilities support.
• Proactive and organized individual accustomed to fast-paced environments.

Responsibilities

• Manage reception area and provide a 5-star guest experience.
• Coordinate maintenance and supplies for office and meeting rooms.
• Handle phone calls and client liaison professionally.

Skills

Customer Service

Organizational Skills

Communication Skills

Proactive Attitude

Tools

Meeting Room Booking System

Job description

Job Description

This very successful asset management firm is looking for a professional, experienced Receptionist and Office Manager for a 12-month FTC.

The role is based at reception within a lovely open-plan office, and the Receptionist is part of a close-knit, supportive team. The role requires a friendly and proactive individual to manage the front of house and meeting rooms alongside a part-time junior Receptionist. The ideal candidate will be professional, friendly, and a team player. The duties will include but are not limited to:

1. Front of House Responsibilities: Meeting, greeting, and liaising with internal and external clients to provide a 5-star guest experience.
2. Ownership of the FOH function, including maintaining the tidiness of the reception area and meeting rooms, and managing required materials.
3. Client liaison at the front desk, including security protocols, issuing passes, taxi bookings, food requests, and other client requirements.
4. Supporting and briefing meeting hosts on technology facilities in each meeting room.
5. Maintaining reception and communal areas, organising maintenance, cleaning, and IT updates.
6. Managing phone calls from building reception, liaising with meeting organisers, and ensuring meeting rooms are prepared and guests are informed.
7. Handling all phone calls courteously and professionally.
8. Ensuring client facilities, including catering and cleaning, are appropriately managed.
9. Managing external catering requirements, including bookings and arrangements for office celebrations.
10. Using the meeting room booking system to manage room reservations and amendments.
11. Organising stationery orders for the London office.
12. Managing incoming and outgoing post efficiently.
13. Directing all enquiries appropriately.
14. Safeguarding and regularly updating office-related information for staff review (e.g., H&S records).
15. Liaising with suppliers for regular orders and ad-hoc purchases.
16. Coordinating maintenance of office, client areas, and meeting rooms.
17. Checking stationery and equipment, reporting malfunctions for repairs.
18. Liaising with building management, reporting faults, and representing tenants.
19. Providing administrative support to staff as directed by the lead PA.
20. Ensuring compliance with company policies, procedures, and guidelines.
21. Establishing strong internal relationships across the business.
22. Performing any other ad hoc duties as required.

The role requires a proactive, organised, reliable individual accustomed to working in a fast-paced environment, who is very professional and experienced in front of house and facilities support.

Please note, due to the high volume of applications, we can only respond to successful applicants.