Senior Receptionist / Host

Sytner Group; Sheffield; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading automotive dealership in Sheffield is seeking a Senior Receptionist / Host to lead the front-of-house team. Responsibilities include overseeing staff, maintaining showroom standards, and delivering exceptional customer service. The ideal candidate will have experience in team leadership and a passion for client engagement. This full-time role offers a comprehensive benefits package and a supportive working environment.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Proven experience in team leadership within a customer-facing setting.
• Strong initiative and creativity to enhance the client experience.
• Exceptional time-management skills.

Responsibilities

• Oversee a team of 10 Reception and Host staff.
• Maintain showroom to exceptional standards.
• Offer support during busy periods by welcoming clients.

Skills

Customer service

Team leadership

Communication

Organizational skills

Attention to detail

Job description

Overview

Sytner Land Rover Sheffield are seeking a friendly, enthusiastic, and highly organised Senior Receptionist / Host to lead our experienced front-of-house team.

In this key position, you will be responsible for overseeing a team of 10 Reception and Host staff, ensuring high levels of performance through regular reviews, effective rota planning, and management of holidays and absences. You will maintain the showroom environment to exceptional standards, ensuring all customer areas are pristine and refreshments are consistently well presented. As the main contact for our third-party cleaning provider, you will communicate feedback to the Area Manager to uphold cleanliness and presentation standards. You will also provide hands-on support during busy periods or staff absences by stepping into the Reception/Host role, welcoming every client, directing them to the appropriate department, managing phone calls, and offering refreshments – all with the aim of delivering a premium customer experience.

The hours of work are 37.5 per week between 8.00am and 6.00pm, Monday to Friday inclusive.

About You

We\'re looking for someone with proven experience in team leadership in a customer-facing environment.

To Thrive In This Role, You\'ll Need To

• Have a passion for delivering outstanding customer service.
• Be an excellent communicator who can proactively engage with both clients and internal teams.
• Use initiative and creativity to elevate the client experience.
• Demonstrate exceptional organisational and time-management skills.
• Possess a strong eye for detail and a genuine enthusiasm for creating memorable first impressions.

As the face of our showroom – both in person and over the phone – your warm, professional, and personable manner will set the tone for the entire client journey. Your role will be pivotal in ensuring every guest enjoys a tailored and personal experience from the moment they arrive.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world\'s most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 1Developing Talent and 6Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

Sytner Land Rover Sheffield
301 Savile Street, Sheffield, South Yorkshire, United Kingdom, S4 7UD