Senior Receptionist / Host

Sytner; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive group in Sheffield is seeking a Senior Receptionist / Host to lead its front-of-house team. In this role, you will oversee a team, ensure exceptional showroom standards, and provide top-notch customer service. The ideal candidate will have strong leadership and communication skills, a passion for customer service, and the ability to create memorable first impressions. This position offers a comprehensive benefits package including enhanced holiday entitlement and career development opportunities.

Benefits

Enhanced Holiday Entitlement 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Proven experience in team leadership in a customer-facing environment.
• Passion for delivering outstanding customer service.
• Excellent communicator who can proactively engage with clients and internal teams.

Responsibilities

• Oversee a team of 10 Reception and Host staff.
• Maintain exceptional standards of the showroom environment.
• Provide hands-on support during busy periods or staff absences.

Skills

Customer service

Team leadership

Communication

Organisational skills

Attention to detail

Job description

Overview

Sytner Land Rover Sheffield are seeking a friendly, enthusiastic, and highly organised Senior Receptionist / Host to lead our experienced front-of-house team.

In this key position, you will be responsible for overseeing a team of 10 Reception and Host staff, ensuring high levels of performance through regular reviews, effective rota planning, and management of holidays and absences.

You'll play a vital role in maintaining the exceptional standards of our showroom environment, ensuring all customer areas are pristine and that refreshments are consistently well presented. As the main contact for our third-party cleaning provider, you will communicate feedback to the Area Manager to uphold cleanliness and presentation standards.

Additionally, you will provide hands-on support during busy periods or staff absences by stepping into the Reception/Host role. This includes welcoming every client, efficiently directing them to the appropriate department, managing phone calls, and offering refreshments all with the aim of delivering a premium customer experience.

The hours of work are 37.5 per week between the hours of 8.00am and 6.00pm, Monday to Friday inclusive.

About You

We\'re looking for someone with proven experience in team leadership in a customer-facing environment.

To thrive in this role, you\'ll need to:

• Have a passion for delivering outstanding customer service.
• Be an excellent communicator who can proactively engage with both clients and internal teams.
• Use initiative and creativity to elevate the client experience.
• Demonstrate exceptional organisational and time-management skills.
• Possess a strong eye for detail and a genuine enthusiasm for creating memorable first impressions.

As the face of our showroom both in person and over the phone your warm, professional, and personable manner will set the tone for the entire client journey. Your role will be pivotal in ensuring every guest enjoys a tailored and personal experience from the moment they arrive.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\'s unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on

We represent over 23 of the world\'s most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.