Senior Receptionist & Telephonist Coordinator

G-NIUS; City of Edinburgh; On-site; GBP 28,000; Full time

Job summary

A leading investment firm in Edinburgh is seeking a Senior Receptionist & Telephonist Coordinator. This key role involves managing reception services and a high-volume telephony system across two UK offices. The ideal candidate will have experience in front-of-house coordination and strong people management skills. This permanent, full-time opportunity offers the chance to deliver a high standard of service in a professional environment.

Qualifications

• Experience in a senior reception, front-of-house, or office coordinator role.
• Organised and proactive with excellent attention to detail.
• Previous experience in financial or professional services preferred.

Responsibilities

• Oversee reception and switchboard services across offices.
• Manage daily duties for the reception team.
• Welcome visitors and manage meeting rooms.
• Coordinate office supplies and general office administration.

Skills

Strong communication skills

People management skills

Confident in handling high call volumes

Attention to detail

Proficient in Microsoft Office

Job description

Senior Receptionist & Telephonist Coordinator

Location: Edinburgh (Princes Exchange)

Contract: Permanent, Full-Time

Salary: £28,000

Working Pattern: Fully Onsite (8.30-5)

We’re working with a leading investment firm to recruit a Senior Receptionist & Telephonist Coordinator for their Edinburgh office. This is a key front-of-house role, managing reception, meeting rooms, and a high-volume telephony system across two UK offices. You’ll also oversee and support a Reception & Telephonist Coordinator who reports directly into you.

Key Responsibilities:

• Oversee reception and switchboard services across Edinburgh and London offices
• Manage, support, and coordinate daily duties for the reception team
• Ensure all calls via the STORM telephony system are answered and routed correctly (approx. 75-100 calls per day)
• Welcome visitors, manage meeting rooms, and arrange catering where required
• Coordinate office supplies, post, couriers, and general office administration
• Support internal events, staff inductions, and desk booking (Condeco system)
• Prepare reports, assist with document handling, and raise purchase orders
• Act as Fire Marshal and First Aider for the site

What We’re Looking For:

• Experience in a senior reception, front-of-house, or office coordinator role
• Strong communication and people management skills
• Confident handling high call volumes and front-of-house presentation
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Organised, professional, and proactive with excellent attention to detail
• Previous experience in financial or professional services preferred

This is a fantastic opportunity for someone who enjoys delivering a high standard of service, managing a varied workload, and taking ownership of day-to-day front office operations.