Senior Receptionist/Administrator

JR United Kingdom; Telford; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prestigious private fertility clinic seeks a Senior Medical Receptionist / Administrator to ensure a professional and efficient patient experience. Responsibilities include managing appointments, handling patient enquiries, and maintaining records. The role demands excellent interpersonal skills and a passion for patient care, within a welcoming environment.

Benefits

Free on-site parking

Salary review and increase after probation

Supportive working environment

Qualifications

• Previous experience as a Senior Medical Receptionist or Administrator is essential.
• Eligibility to work in the UK.
• Car driver preferred due to clinic's location.

Responsibilities

• Welcoming patients and handling enquiries with empathy and professionalism.
• Booking and managing appointments while maintaining confidential records.
• Processing payments and supporting clinic administrative needs.

Skills

Interpersonal Skills

Attention to Detail

Organizational Skills

Compassion

Financial Acumen

Education

Experience in Private Healthcare or GP Surgery

Tools

Healthcare Software Systems

Accounting Software Systems

Job description

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Client:

LIBERTY RESOLVE LIMITED

Location:

telford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Job Title: Senior Front of House Receptionist / Administrator – Private Fertility Clinic

Location: Borehamwood, Hertfordshire

Salary: £24,000 – £27,000 (dependent on healthcare experience)

Start Date: ASAP

Contract Type: Permanent

Hours: Monday to Friday, 8:30am–5:30pm or 9:00am–5:30pm (rota-based)

Some Saturday/Sunday mornings required – time off in lieu provided

• Free on-site parking
• Salary review and increase after probation (based on performance)
• Supportive and welcoming working environment

About the Role:

We are looking for an experienced and personable Senior Medical Receptionist / Administrator to join a prestigious private fertility clinic in Borehamwood. Working closely with the Reception Manager, you will be the first point of contact for patients, ensuring a professional, caring, and efficient experience from their initial consultation through to the completion of their treatment journey. This is a busy and rewarding role, requiring a proactive and organised individual with excellent interpersonal skills and a genuine passion for patient care.

Key Responsibilities:

• Welcoming patients and visitors in person, via phone, and email
• Booking and managing appointments and clinic schedules
• Patient registration and managing confidential records
• Handling enquiries with warmth, empathy, and professionalism
• Processing payments and entering data into accounts/healthcare packages
• Supporting the administrative needs of the clinic and management
• Ensuring each patient receives exceptional service throughout their journey

Requirements:

• Previous experience as a Senior Medical Receptionist or Administrator, ideally in private healthcare or a GP surgery
• Familiarity with healthcare or accounting software systems
• Financial acumen or experience managing payments/accounts
• Strong IT and administrative skills, with attention to detail
• Highly articulate, organised, and compassionate
• Must be eligible to work in the UK
• A car driver is preferred due to the clinic’s location

If you are a dedicated and energetic receptionist or administrator looking to join a supportive and state-of-the-art medical environment, we would love to hear from you. Apply today with your CV!