Senior Receptionist

TipTopJob; West Yorkshire; On-site; GBP 10,000 - 40,000; Part time

Job summary

A veterinary practice in Huddersfield is seeking a Senior Veterinary Receptionist to manage a team of reception staff. The role involves strong leadership, excellent communication, and a commitment to customer care in a fast-paced environment. Candidates must have prior management experience and a passion for animal welfare. This part-time position offers a supportive environment with opportunities for personal growth and training.

Benefits

31 days of holidays

Opportunities for training and development

Qualifications

• Previous line management experience is essential.
• Strong leadership skills with ability to support a team.
• Comfortable providing constructive feedback.

Responsibilities

• Lead and motivate the reception team.
• Manage rota and planning.
• Ensure prompt and efficient answering of calls.

Skills

Leadership skills

Excellent communication

Problem-solving skills

Attention to detail

Interpersonal skills

Job description

Job Title: Senior Veterinary Receptionist (line manager role)

Location: Huddersfield

Salary: GBP14.50 - GBP15.90 per hr average, dependant on age and experience

Job type: Part Time · Permanent

Hours: 24 hours per week Mon-Thu rotation shifts 7.30-1.30 or 12.30-18.30; Saturdays on rota

Holidays: 31 days start (inc stat), increase to 34 with service (pro rata)

Donaldsons Vets Ltd are an independently owned veterinary group based across Huddersfield with seven practices including our own hospital.

Caring passionately about looking after animals we pride ourselves on providing Total Care for pets. We combine truly cutting-edge training, facilities, equipment and premises with good old fashioned personal care.

About The Role

Donaldsons are recruiting for a Senior receptionist to lead and manage the team of 9 reception staff at our Thongsbridge surgery. This will include managing performance, supporting team development and related administration. Previous management experience is essential. Veterinary reception experience is preferred although training will be given.

This is a great opportunity for someone who wants to be part of a growing organisation who can provide a high standard of leadership, customer service and clinical care.

You will need to be a highly motivated individual, be able to work in a fast-paced environment and be able to promote animal welfare. It is important that you have strong communication skills with a passion for providing the best customer care experience which reflects Donaldsons excellent reputation.

We encourage learning and development, you have opportunities to attend training both in-house and externally via Colourful CPD. You will be expected to take ownership for your personal learning and be committed to contribute to improving our standards.

Main Duties Will Include

• Leading and motivating the reception team
• Rota management and planning
• General management and record keeping, eg appraisals, probation reviews, return to works, 1:1s, coaching sessions and using SageHR

Within the role, you will also ensure that daily duties as per below are completed in a timely manner:

• Prompt and efficient answering of calls
• Greeting of clients on arrival
• Arrange appointments, register clients and pets, invoices, process payments
• Liaise with clients, book any follow up appointments and ensure payments are made
• Ensure the smooth running of appointments and admissions for vets and nurses
• Monitor client flow from check in to discharge
• Assess the urgency of a pet’s condition when booking emergency appointments with guidance
• Give advice on nurse/vet clinics, cost of treatments, insurance and payments
• Take excess payments for insured clients, complete claim form before the client leaves the practice
• Ethically promote the (VIP) pet health care plan and pet insurance
• Answer basic questions from clients on practice policy, neutering, vaccinations and pre-op advice
• Develop preventative health care knowledge to be able to provide advice in line with practice protocols on topics such as flea, worm treatment, vaccination and diet
• Resolve, assist accordingly with any complaints or queries received
• General clerical duties including filing, photocopying, emailing and scanning

About You

Essential Skills Required:

• Strong leadership skills with the ability to inspire and support a team
• Previous line management experience
• Excellent communication skills
• Confident delegating, mentoring, helping others grow
• Able to manage multiple tasks and deadlines
• Problem-solving skills and confident decision-making
• Ability to handle difficult customers and challenging conversations
• Patience and calmness under pressure
• Comfortable providing constructive feedback
• Adaptable, resilient, and able to embrace change
• Strong attention to detail and interpersonal skills