Senior Receptionist

Integrated Care System; West Midlands Combined Authority; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local healthcare organization is seeking a Senior Receptionist to deliver comprehensive administrative support. You will be the first point of contact for patients and ensure efficient communication. The ideal candidate has reception experience, customer service qualifications, and proficiency in Microsoft Office. This position offers generous leave, pension contributions, and healthcare-related benefits.

Benefits

27 days annual leave

Pension scheme with employer contribution

Employee assistance program

Qualifications

• Experience in a health or social care setting preferred.
• Ability to prioritize workloads and be team-oriented.
• Maintain professionalism in communication.

Responsibilities

• Provide professional administrative support.
• Manage patient communications and records.
• Oversee deliveries and parcel transactions.

Skills

Reception experience

Customer service qualification

Proficiency in Microsoft Office

Organizational skills

Ability to work independently

Job description

As a senior receptionist/administration support, you will provide comprehensive, professional, and effective receptionist/administrative support to our Counselling and Support Services.

You will be there to offer a welcoming, efficient service and be the first point of contact for patients, visitors, and clients. You will be required to apply a high degree of confidentiality to all your work, whilst ensuring clear communication with all services, teams, and colleagues. You will communicate with patients and their relatives face-to-face, via telephone, and email, keeping accurate records of your interactions while remaining professional and empathetic. You will oversee deliveries and be responsible for ensuring all parcel transactions are recorded correctly.

Main duties of the job

You should have previous reception experience, preferably in a health or social care setting, and experience dealing with the public. A qualification in customer service or equivalent is required. Proficiency in Microsoft Office packages is necessary. You should be able to prioritize workloads, possess excellent organizational skills, and work well as part of a team. Additionally, the ability to work independently, use your initiative, maintain balanced judgment, and remain calm, friendly, and efficient when dealing with staff, patients, colleagues, and visitors is essential.

About our recruitment process

Please note that we reserve the right to close a vacancy before the published closing date if applicant volume is high. Compton Care is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all staff are selected and vetted fairly to provide safe, effective, and compassionate care.

About us

Compton Care is dedicated to providing accessible, innovative, and influential care to patients with complex and incurable conditions. We also support the carers and families of patients within our local communities and collaborate closely with health and social care colleagues from other organizations. Our workforce is vital to achieving this mission.

Job responsibilities

For full details of this opportunity with Compton Care, please see the attached job description and person specification.

Whats in it for you?

We offer 27 days of annual leave (excluding bank holidays), increasing with long service. Our salary exchange pension scheme includes a 5% employer contribution from day one, increasing to 7% after three years. We provide a death in service benefit at 2x salary and a staff discount across our coffee shops. Employees have access to our employee assistance program, including unlimited telephone counselling support, 24/7 GP access, and a staff discount platform. We are also a Blue Light Card accredited organization.

Person Specification

General Requirements

• Please refer to the job description above
• Please refer to the job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required through the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.