Senior Receptionist

Lister Fertility Clinic; Manchester; On-site; GBP 27,000 - 28,000; Full time

Job summary

A prestigious healthcare provider in Manchester is seeking a Senior Receptionist to manage Front of House duties. This role includes providing excellent patient care, booking appointments, and collaborating with the healthcare team. The ideal candidate has prior reception experience in healthcare and a friendly attitude. This position offers a permanent full-time contract with competitive salary and benefits including private healthcare and generous holidays.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contributions

Season Ticket Loan

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Discounts with over 800 major retailers

Qualifications

• Essential reception experience, ideally within healthcare.
• Proven ability to work flexibly and accurately.
• Friendly 'can-do' attitude.

Responsibilities

• Welcome patients and visitors, handling enquiries.
• Book appointments for all types requested.
• Register and update patient details accurately.
• Collaborate with GPs and the healthcare team.
• Line manage reception staff, ensuring their development.

Skills

Reception experience in healthcare

Computer literacy

People management

Flexibility with priorities

Education

Good general level of education

Job description

Role: Senior Receptionist (+ Admin)

Location: Manchester

Full-Time: 37.5 hours per week

Contract: Permanent - Monday to Friday

Salary: £27,000 to £28,000 depending on experience

We’re looking for a Senior Receptionist to join our team at the prestigious HCA UK Primary Care Team in Manchester. From time to time you may be asked to work at our Wilmslow Clinic too, and travel for this will be paid.

As a Senior Receptionist you will be accountable for management of Front of House within your clinic. You will provide a caring and efficient patient experience from start to finish, constantly delivering high quality five star customer care to both internal and external clients. You will also be able to get involved with some administration work in addition to your reception duties

This is a fabulous opportunity for you to work in a wonderful location as part of our friendly and supportive Primary Care team.

What You'll Do

• Welcome all patients, visitors and staff to the Front of House area, providing information and dealing with enquiries in a friendly and professional manner at all times
• Book appointments correctly and accurately for all type of appointments requested face to face or for follow up appointments
• Accurately register and update of patient details on the relevant practice management systems
• Working collaboratively with the GPs, Technicians, Patient Navigator & Resource Management
• Line manage Reception staff at your site, ensuring continual development, coaching and training is delivered
  
  

What You'll Bring

• Good general level of education
• Computer literate
• Previous reception experience is essential, ideally within healthcare
• Previous people management experiment desirable
• Proven ability to work flexibly and accurately with changing priorities and deliver a confidential and high-quality customer-focused service.
• A friendly "can-do" attitude
  
  

Being a part of one of the largest providers of privately funded healthcare means our patients have direct access to in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Benefits

That's why we offer a host of flexible benefits that reflect the invaluable contribution our teams make every day. As a Senior Receptionist you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers
  
  

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity