Senior Receptionist

The Arts Club; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

The Arts Club in Mayfair seeks a Receptionist to join their front of house team. The role involves providing exceptional service, managing reservations, and supervising staff. Ideal candidates will have experience in high-volume environments, coupled with strong communication and leadership skills.

Benefits

Private medical benefits via Medicash

Discount in over 800 retail outlets via Reward Gateway

Discounts on F&B in restaurants

Enhanced sickness pay

Life assurance

Long Service Awards

Learning and development programmes

Enhanced maternity pay

Uniform laundry service

Complimentary meals while on shift

Qualifications

• Proven experience in high-volume restaurants or private members' clubs.
• Proficiency in booking systems like SevenRooms/OpenTable.
• Exceptional communication and organisational skills.

Responsibilities

• Supervise receptionists and assure service standards.
• Deliver exceptional guest service and manage bookings.
• Mentor junior team members through training and support.

Skills

Communication

Leadership

Organisational Skills

Multitasking

Tools

SevenRooms/OpenTable

Salesforce/Dynamics

Job description

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We are seeking an enthusiastic and professional individual to join
our front of house team as a Receptionist at The Arts Club.

Located in the heart of Mayfair, The Arts Club is one of London’s
oldest private members’ clubs, home to a community of members with a passion
for the creative arts, literature, and business. From distinguished art
exhibitions to fine dining, live music, and an exceptional programme of events
for members, the club remains at the heart of contemporary cultural life in
London.

About the role:

Our Reception team is the ‘voice’ of the Club, providing
excellent, warm, and friendly service to our members and their guests. Ensuring
strong member recognition at all times is crucial, and working closely with the
rest of the team to uphold current booking policies, club rules, and by-laws.

In a nutshell:

Supervise receptionists and cloakroom assistants, ensuring impeccable service and appearance standards.

Deliver exceptional guest service, resolving member concerns effectively and courteously.

Handle enquiries, reservations, and bookings via telephone, email, and at the reception desk.

Host and escort members to their reserved tables throughout the Club.

Oversee reception tasks, including briefings, shift handovers, lost property, and locker key management.

Maintain accurate members’ profiles and ensure seamless communication with all departments.

Stay informed about Club events, exhibitions, and programmes to assist members and maximise booking opportunities.

Adhere to and enforce Club policies, including health and safety regulations, grooming standards, and employment practices.

Mentor and develop team members through training, coaching, and support.

Requirements:

Proven experience in high-volume restaurants or private members’ clubs.

Proficiency in systems like SevenRooms/OpenTable and Salesforce/Dynamics.

Exceptional communication, leadership, and organisational skills.

Ability to multitask and remain calm in a fast-paced environment.

Knowledge of the local area is an advantage.

Experince managing junior staff is preffered

In return we offer fantastic rewards and benefits (T&C’s
apply):

• Private medical benefits via Medicash.
• Discount in over 800 retail outlets via Reward Gateway.
• Discounts on food & beverage in our restaurants and
  sister businesses.
• Discounts with Lanserhof at The Arts Club (Private
  Wellness Club and Clinic).
• Enhanced sickness pay.
• Life assurance.
• Long Service Awards.
• An exciting range of learning and development
  programmes.
• Enhanced maternity pay.
• Uniform laundry service.
• Opportunities for promotion and continual progression.
• Complimentary meals while on shift.
• Employee assistance programme.

Eligibility: In line with the requirements of the
Asylum and Immigration Act 1996, all applicants must be eligible to live and
work in the UK. Documented evidence of eligibility will be required from
candidates as part of the recruitment process.

Due to the high volume of applications, we aren't always able to
provide feedback. If you do not hear from us in 2 weeks’ time, please assume
you have not been successful. However, don't hesitate to get in touch!

We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.

Note:Recruitment agencies, we love what you do, but this time we’ve got it covered—so no need to call us. Thanks for understanding!