Senior Receptionist

NHS; Kingston upon Hull; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a Senior Receptionist to oversee the reception team within a healthcare setting. This role involves ensuring efficient operations, managing staffing schedules, and providing excellent communication with staff and patients. The ideal candidate will have prior experience with SystmOne and a strong background in administration, making a significant impact on the quality of patient care. Join a passionate team that values high-quality service and offers an environment where your contributions are recognized and appreciated.

Qualifications

• Erfahrung in der Büroorganisation und Verwaltung.
• Kenntnisse in SystmOne und Teamführung sind erforderlich.

Responsibilities

• Überwachung und Effizienz des Empfangsteams sicherstellen.
• Verschiedene administrative Aufgaben priorisieren und durchführen.

Skills

Kommunikationsfähigkeiten

Teamführung

SystmOne Kenntnisse

Büroorganisation

Education

NVQ Level 3 in Business Administration

RSA 2 Standard in Word Processing

Tools

SystmOne

GP Browser

Job description

Job summary

An opportunity has arisen for a Senior Receptionist role within our City Health Practice Ltd Team. As a Senior Receptionist, you will be responsible for the supervision and efficiency of the reception team/function, ensuring that staffing rotas are done in a timely manner and to undertake regular supervision and appraisal with the admin/reception team. You will need excellent communication skills to communicate effectively with staff, patients, the general public, and outside agencies.

Main duties of the job

As a Senior Receptionist, you will be responsible for prioritising and performing a variety of clerical/administrative tasks including but not limited to, answering the telephone, SystmOne, GP Browser, and dealing with practice emails.

The successful candidate will have prior SystmOne knowledge, follow and implement all practice policies, and be able to work not only as part of a team but on their own initiative with guidance from the Practice Admin Manager.

Previous unsuccessful applicants need not apply

About us

At CHPL, we're passionate about people and we know that you are too. That's why we're here, isn't it? We recognise that high-quality care is delivered by high-quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number.

Job details

Date posted: 24 March 2025

Pay scheme: Other

Salary: £24,336 a year

Contract: Permanent

Working pattern: Full-time, Part-time

Reference number: A2509-25-0002

Job locations

City Health Practice

225 New Bridge Road

Hull

HU9 2LR

Bransholme Health Centre

Goodhart Road

Bransholme

Hull

HU7 4DW

City Health Practice Ltd

840 Beverley Road

Hull

HU6 7HP

Job description

Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person Specification

Experience Essential

• Comprehensive knowledge of a range of routine administration procedures.
• Previous NHS experience.
• Previous experience of working in an office environment and carrying out general office procedures.
• Previous experience of supervising a team.
• Previous experience of working with the public.
• Experience of SystmOne functions.

Qualifications Essential

• NVQ Level 3 in Business Administration or Customer Service or equivalent knowledge and experience.
• Word processing to RSA 2 standard of European Computer Driving License (EDCL) or able to demonstrate appropriate level of skill.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: City Health Practice Limited

Address: City Health Practice

225 New Bridge Road

Hull

HU9 2LR

Employer's website: https://www.marfleetlanesurgery.co.uk/