Senior Receptionist

NHS; Kingston upon Hull; On-site; GBP 25,000; Full time

Job summary

Join City Health Practice as a Senior Receptionist where you will oversee the reception team and ensure efficient operations. You will be responsible for administrative tasks including managing calls and emails while delivering excellent service to patients and staff. A qualification in business administration is required, along with experience with SystmOne. This role offers a competitive salary and the chance to work in a dynamic healthcare environment.

Qualifications

• Experience supervising a team and excellent public interaction.
• Comprehensive knowledge of routine administrative procedures.
• Prior experience in the NHS healthcare environment.

Responsibilities

• Supervise the reception team and manage their schedules.
• Perform various clerical and administrative tasks such as answering calls.
• Ensure compliance with practice policies and procedures.

Skills

Communication

Supervising

Administration

Education

NVQ Level 3 in Business Administration

Word processing to RSA 2 standard

Tools

SystmOne

Job description

Job summary

An opportunity has arisen for a Senior Receptionist role within our City Health Practice Ltd Team. As a Senior Receptionist you will be responsible for the supervision and efficiency of the reception team/function, ensuring that staffing rotas are done in a timely manner and to undertake regular supervision and appraisal with the admin/reception team. You will need excellent communication skills to communicate effectively with staff, patients, general public and outside agencies.

Main duties of the job

As a Senior Receptionist, you will be responsible for prioritising and performing a variety of clerical / administrative tasks including but not limited to, answering the telephone, SystmOne, GP Browser, dealing with practice emails.

The successful candidate will have prior SystmOne knowledge, follow and implement all practice policies and to be able to work not only part of a team but on their own initiative with guidance from the Practice Admin Manager.

Previous unsuccessful applicants need not apply

About us

At CHPL, were passionate about people and we know that you are too, thats why were here isnt it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and youll be more than just a number.

Details Date posted

09 June 2025

Pay scheme

Other

Salary

£24,336 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2509-25-0008

Job locations

City Health Practice

225 New Bridge Road

Hull

HU9 2LR

Bransholme Health Centre

Goodhart Road

Bransholme

Hull

HU7 4DW

City Health Practice Ltd

840 Beverley Road

Hull

HU6 7HP

Job description Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Job description Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person Specification Experience Essential

• Comprehensive knowledge of a range of routine administration procedures.
• Previous NHS experience.
• Previous experience of working in an office environment and carrying out general officer procedures.
• Previous experience of supervising a team.
• Previous experience of working with public .
• Experience of SystmOne functions.
• Previous NHS experience

Qualifications Essential

• NVQ Level 3 in Business Administration or Customer Service or equivalent knowledge and experience.
• Word processing to RSA 2 standard of European Computer Driving License (EDCL) or able to demonstrate appropriate level of skill.

Person Specification Experience Essential

• Comprehensive knowledge of a range of routine administration procedures.
• Previous NHS experience.
• Previous experience of working in an office environment and carrying out general officer procedures.
• Previous experience of supervising a team.
• Previous experience of working with public .
• Experience of SystmOne functions.
• Previous NHS experience

Qualifications Essential

• NVQ Level 3 in Business Administration or Customer Service or equivalent knowledge and experience.
• Word processing to RSA 2 standard of European Computer Driving License (EDCL) or able to demonstrate appropriate level of skill.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

City Health Practice Limited

Address

City Health Practice

225 New Bridge Road

Hull

HU9 2LR

Employer's website

https://www.marfleetlanesurgery.co.uk/ (Opens in a new tab)

Employer details Employer name

City Health Practice Limited

Address

City Health Practice

225 New Bridge Road

Hull

HU9 2LR

Employer's website

https://www.marfleetlanesurgery.co.uk/ (Opens in a new tab)