Senior Receptionist

Aqua Restaurant Group; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading restaurant group in London seeks a Senior Receptionist to be the face of excellence for guest interactions. You will manage reservations and guest inquiries to provide a warm welcome and exceptional service in a vibrant dining environment. Ideal candidates will possess strong customer service skills and a passion for hospitality. Join us and dive into a culinary adventure today!

Benefits

Discounts at all Aqua venues

Birthday off and additional long service leave

Ongoing training and development

Discounted gym membership

Financial management tools through Wagestream

Food provided during breaks

Referral bonus for new hires

Qualifications

• Experience in a hospitality or customer service role preferred.
• Ability to manage reservations and guest inquiries professionally.
• Strong team player with a warm welcoming demeanor.

Responsibilities

• Lead the reception team to ensure exceptional service.
• Manage guest relations and resolve inquiries smoothly.

Skills

Exceptional customer service

Guest relations management

Professionalism

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai.

At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.

As our Senior Receptionist, you will be the first point of contact for our guests, ensuring they receive the warmest of welcomes.

Where are we located?

Aqua Shard brings the essence of modern London with inventive, British cuisine and carefully crafted cocktails to Level 31 of The Shard.

We serve lunch, afternoon tea, dinner and brunch against a backdrop of stunning panoramic views of London.

What we bring to the table:

• Dine with us: Enjoy discounts at all Aqua venues
• Celebrate YOU: Take your birthday off and earn additional long service leave
• Grow with us: Ongoing training and development to support both your professional and personal development
• Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
• Breaks: Food provided during your breaks - Restaurant perk
• Work out: Discounted gym membership
• Lunch & Learn: Head Office perk
• Share the Talent: Bring a friend on board and get £500

Your day at Aqua:

• Lead by example: Support the reception team, ensuring every guest receives a warm welcome and exceptional service
• Handle guest relations: Manage reservations, address guest inquiries, and resolve any issues with professionalism and care, ensuring a smooth and memorable experience for guests and the team

You will be paid £12.21 per hour. In addition, you can be a part of the venue's Tronc system, which may give you up to £4.00 extra per hour each month. The Tronc system is managed by the Tronc Master.

Where there is water, there is life & where there is life, you will find us!

Dive into a world of culinary innovation and memorable dining experiences, where your love for food and hospitality can shine.

All applicants must be eligible to live and work in the UK.

Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know.

Apply today as a Senior Receptionist and be part of Aqua's global culinary adventure!