Senior Quality Manager (Transformation)

NHS; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A healthcare laboratory service is seeking a Senior Quality Manager based in London to lead the quality management system at Whittington Hospital. The role is pivotal in enhancing quality across laboratory operations, requiring significant experience in Blood Sciences and knowledge of ISO15189. The successful candidate will manage audits, coach teams, and drive continuous improvement. This position offers flexible working and a variety of staff benefits including development opportunities and a competitive salary.

Benefits

Training and development opportunities

Annual salary review

Discounted gym membership

Cash healthcare plan

Sick Pay Entitlement

Health Insurance

Employee Assistance Programme

Season Ticket Loan Scheme

Company Pension Scheme

Competitive annual leave allowance

Flexible working hours

Qualifications

• Must have significant experience as a quality lead in a Blood Sciences Laboratory.
• Must be HCPC registered Biomedical Scientist.
• In-depth knowledge of regulatory requirements essential.

Responsibilities

• Oversee and maintain the Quality Management System (QMS).
• Organize and contribute to Quality Management Group meetings.
• Ensure compliance with Health and Safety procedures.

Skills

Experience in Blood Sciences Laboratory

Knowledge of ISO15189

Organizational skills

Communication skills

Audit experience

Education

First degree in Biomedical or Life Sciences

Post graduate degree in Biomedical Sciences

Qualification in Quality Management

Job description

Job Summary

We have an exceptional opportunity for a dynamic and experienced Senior Quality Manager to join us at a pivotal time of transformation. You will be based at Whittington Hospital Essential Services Laboratory in North London close to Archway underground station.

This is an exciting opportunity to join the team during the department transformation to a new state of the art laboratory where you as quality leader will monitor the quality management system, drive strategic improvements across laboratory operations and support a culture of continuous improvement. The laboratory testing scope at the Whittington Hospital includes Biochemistry, Haematology, Blood Transfusion, Andrology and Point of Care Testing.

Main duties of the job

The post holder will have post graduate qualifications in Biomedical or Life Sciences. Significant experience of working as a quality lead in a Blood Sciences Laboratory and managing change, delivering results in complex systems is essential. An in-depth knowledge of ISO15189 and relevant regulatory bodies together with good organisational and communication skills is required. Main duties will include overseeing and maintaining the QMS, internal audits corrective and preventative action processes and external inspections. Your role will involve coaching and developing teams to build quality ownership at all levels.

About Us

At HSL we offer a variety of excellent staff benefits including:

Training and development opportunities supporting professional development

Annual salary reviewNo banding restrictions:As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling.

Discounted gym membership we have a corporate gym membership scheme with Better Gyms

Cash healthcare plan cash back on a variety of healthcare costs including dentist and opticians

Sick Pay Entitlement 5 paid days in the first year of employment, 20 days thereafter

Permanent Health Insurance and Death in Service Cover

Life Assurance providing salary continuation for long term illness (six months qualifying period)

Employee Assistance Programme supporting staff wellbeing

Season Ticket Loan Scheme interest free loan for the cost of annual travel ticket

Perkbox Access to additional staff perks and benefits such as high street discounts

Company Pension Scheme company and staff contributions which increase with service

Competitive annual leave allowance23 days

Flexible working hours we support and offer flexibility around shift patterns and working schedule

Details

Date posted

07 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0111-25-0047

Job locations

Whittington Hospital

Magdala Avenue

London

N19 5NF

Job Description

Job responsibilities

• To be responsible for retaining, maintaining and continuously improving, the QMS in the pathology departments.
• To maintain and implement the Quality Policy for the HSL laboratory as directed.
• To be responsible for the timely review and application of the Quality processes and documentation.
• To organise and contribute to the QMG meetings.
• To organise and contribute towards the timely and effective running of the Management Reviews held routinely across the Group.
• To assist with the identification and establishment of quality objectives and Quality Indicators, including formulating a plan for achieving these against appropriate and relevant timescales.
• To assist in maintaining and further developing systems to facilitate the Continuous Improvement activities across the HSL Group.
• To be responsible for the planning, organising and execution of an effective audit schedule for the department, with support for other Group aligned departments where necessary. To be responsible for the preparation, administration, dissemination and routine review of the quality manual.
• To ensure compliance and maintenance of document control system for the laboratories.
• To ensure prompt response to enquiries and any follow up, including incidents, investigations and complaints. To ensure timely preparation of any summary and investigation reports, in accordance with the requirements of HSL QMG and Compliance services.
• To support and participate in the training of departmental staff in all Quality related activities.
• To have specific responsibility for supporting a compliant approach to technically based changes across the network, including equipment, laboratory based, general structural and IT (Laboratory Information Systems).
• To act as sponsor and lead for complex changes and validations/verifications that require technical input to ensure seamless transition.
• To support the Transformation project team in the planning and execution of tasks according to the quality management policies and procedures.
• To contribute towards and participate in the ongoing evaluation and improvement processes for the HSL laboratories.
• To engage in activities associated with measuring and monitoring performance of the HSL laboratories.
• To assist and support the harmonisation of processes and procedures (both quality & operational) for the department across sites within the HSL laboratories.
• To ensure all quality related processes are performed in accordance with the relevant Health and Safety procedures.
• As required, to provide support to other HSL laboratories
• To monitor levels of compliance in areas of responsibility to identify actual and or potential risk that may require escalation and take appropriate action
  
  

Job description

Job responsibilities

• To be responsible for retaining, maintaining and continuously improving, the QMS in the pathology departments.
• To maintain and implement the Quality Policy for the HSL laboratory as directed.
• To be responsible for the timely review and application of the Quality processes and documentation.
• To organise and contribute to the QMG meetings.
• To organise and contribute towards the timely and effective running of the Management Reviews held routinely across the Group.
• To assist with the identification and establishment of quality objectives and Quality Indicators, including formulating a plan for achieving these against appropriate and relevant timescales.
• To assist in maintaining and further developing systems to facilitate the Continuous Improvement activities across the HSL Group.
• To be responsible for the planning, organising and execution of an effective audit schedule for the department, with support for other Group aligned departments where necessary. To be responsible for the preparation, administration, dissemination and routine review of the quality manual.
• To ensure compliance and maintenance of document control system for the laboratories.
• To ensure prompt response to enquiries and any follow up, including incidents, investigations and complaints. To ensure timely preparation of any summary and investigation reports, in accordance with the requirements of HSL QMG and Compliance services.
• To support and participate in the training of departmental staff in all Quality related activities.
• To have specific responsibility for supporting a compliant approach to technically based changes across the network, including equipment, laboratory based, general structural and IT (Laboratory Information Systems).
• To act as sponsor and lead for complex changes and validations/verifications that require technical input to ensure seamless transition.
• To support the Transformation project team in the planning and execution of tasks according to the quality management policies and procedures.
• To contribute towards and participate in the ongoing evaluation and improvement processes for the HSL laboratories.
• To engage in activities associated with measuring and monitoring performance of the HSL laboratories.
• To assist and support the harmonisation of processes and procedures (both quality & operational) for the department across sites within the HSL laboratories.
• To ensure all quality related processes are performed in accordance with the relevant Health and Safety procedures.
• As required, to provide support to other HSL laboratories
• To monitor levels of compliance in areas of responsibility to identify actual and or potential risk that may require escalation and take appropriate action
  
  

Person Specification

Qualifications

Essential

• First degree in Biomedical or life sciences.
• Qualification in Quality Management or equivalent experience of working as part of or leading a quality management team.
• Post graduate degree in Biomedical Sciences.
  
  

Experience

Essential

• Significant experience of working as HCPC registered Biomedical Scientist within a Blood Sciences laboratory.
• Previous experience of leading on inspections for laboratory regulatory and assessment purposes.
• Significant experience required in Incident identification, investigation, root cause analysis and CAPA management. Experienced in technical verification and validation processes.
• Auditing qualification or significant experience.
• Excellent Report writing experience.
  
  

Person Specification

Essential

• Significant experience of working as HCPC registered Biomedical Scientist within a Blood Sciences laboratory.
• Previous experience of leading on inspections for laboratory regulatory and assessment purposes.
• Significant experience required in Incident identification, investigation, root cause analysis and CAPA management. Experienced in technical verification and validation processes.
• Auditing qualification or significant experience.
• Excellent Report writing experience.
  
  

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Health Services Laboratories

Address

Whittington Hospital

Magdala Avenue

London

N19 5NF

Employer's website

https://www.hslpathology.com/ (Opens in a new tab)

Employer details

Employer name

Health Services Laboratories

Address

Whittington Hospital

Magdala Avenue

London

N19 5NF

Employer's website

https://www.hslpathology.com/ (Opens in a new tab)

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