Senior Quality Manager

Community Integrated Care; Scotland; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Professional development opportunities

Employee engagement programs

Supportive working environment

Job summary

Community Integrated Care is seeking a Senior Quality Manager to lead quality assurance across the Complex Care business unit in Scotland. You will shape strategies, ensure regulatory compliance, and drive improvements to deliver exceptional person-centred care.

You will work with senior leaders and regional teams to implement robust quality frameworks, conduct audits, and support teams with training and development in a fast-changing care environment.

Qualifications

• Professional background in health and social care leadership or management.
• Experience leading quality assurance and compliance in care settings.
• Strong knowledge of Health and Social Care Act 2008 and related regulations.
• Proven ability to plan, implement and monitor quality improvements.

Responsibilities

• Oversee and ensure high standards of care quality in the complex care unit.
• Develop, implement, and monitor quality improvement initiatives.
• Ensure regulatory compliance and promote best practices.
• Lead and manage transformation and service development projects.
• Maintain risk management and robust QA framework.
• Lead, develop and motivate a high-performing team.

Skills

Professional leadership

Regulatory knowledge

Audit and compliance

Data analysis

Training experience

Stakeholder engagement

Communication skills

Problem solving

Team leadership

Change management

Strategic thinking

Quality improvement

Education

Level 5 QCF Diploma in Adult Care

Qualified Nurse

Social Worker

Job description

The opportunity and what makes Community Integrated Care a great place to work

Elevate Care Standards as our Senior Quality Manager for Complex Care at Community Integrated Care!

At Community Integrated Care, we believe in transforming lives through exceptional care. As an award winning, progressive charity, we are dedicated to providing innovative and high-quality support to individuals with more complex or intense needs and this is why we have decided to make complex care into its very own business unit. This is a really exciting opportunity to join our ever-expanding team as we commit to continuous improvement, modern technology, and a supportive work environment; Feedback we receive is that it really makes us a standout employer in the social care sector. Here’s why you’ll love working with us:

• Innovative Approach: We champion change and innovation, utilising modern technology to enhance service delivery.
• Supportive Environment: We foster a culture of psychological safety, wellbeing, and supportive two-way communication.
• Professional Growth: We provide continuous professional development opportunities and encourage our team to grow and excel.
• Community Impact: We create meaningful partnerships in local communities, enhancing social impact and building our reputation.
• Recognition and Rewards: We value and advocate for our employees and recognise all their contributions.

Who you’ll be supporting & more about the role:

As the Senior Quality Manager in our Complex Care business unit, you will be accountable for overseeing and ensuring the highest standards of care quality. You will develop, implement, and monitor quality improvement initiatives, ensure compliance with regulatory requirements, and promote best practices in services. Your responsibilities will include:

• Business Strategy: Contributing to the development and execution of the business strategy for the complex care business unit.
• Quality Assurance: Developing and implementing a robust quality assurance and risk management framework specific to complex care services.
• Transformation: Leading and managing transformation initiatives, applying best practices and sector innovation to the development of new services.
• Legal and Risk: Keeping up to date with relevant legislation, guidance, and regulations to ensure compliance and best practice.
• Service Delivery: Driving continuous improvement and operational excellence to ensure high standards of care and outstanding outcomes for the people we support.
• People Management: Leading, developing, and motivating your team to create a high-performing group that meets local objectives.

You will work closely with the Quality Leadership Team, Senior Leadership Team, regional teams, Operational Leaders, Business Partners, Managers, and Specialists to ensure the right action and support can be delivered at the right time.

About you:

Essential Criteria

To be successful in this role, you will need:

• Professional Qualification: In Health and Social Care, such as a Qualified Nurse, Social Worker, or equivalent.
• Specialized Knowledge: Level 5 QCF Diploma in Adult Care (leadership and management within a health and social care setting).
• Extensive Experience: At least 3 years of experience working within a health and social care setting, preferably in a Quality/Compliance role.
• Regulatory Knowledge: Extensive knowledge of the Health and Social Care Act 2008 and associated regulations.
• Audit and Compliance: Proven experience of conducting audit and compliance inspections.
• Data Analysis: Proficient in data analysis and reporting.
• Training Experience: Experience of providing training to individuals and teams.
• Leadership Skills: Ability to lead teams, manage individual performance, and drive continuous improvement.
• Stakeholder Engagement: Skilled at influencing and negotiating with senior stakeholders.
• Communication Skills: Excellent written, oral, presentation, and communication skills.
• Problem-Solving: Ability to respond to sudden and unexpected demands with effective solutions.
• Personal Attributes: Highly self-motivated, innovative thinker, collaborative, and able to cope with rapid and sustained change.

Community Integrated Care is one of the UK’s largest health and social care charities. We transform lives by delivering high-quality, person-centred support that fosters independence and empowerment.

Our charity was founded in 1988 and we were one of the pioneers of the ‘Care in the Community’ agenda, enabling people to move out of long-stay institutions and live more fulfilling lives.

Since then, we’ve remained leaders in social care, providing bespoke support to thousands across the UK. Today, we support more than 2,600 people and employ 6,600 caring and committed colleagues across England and Scotland.

We have a proud history of breaking boundaries and are always looking for new ways to make a positive difference through bold ideas, innovative projects and impactful partnerships.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.