Senior Quality Co-ordinator (Appeals)

Arden University; Coventry; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

30 days holiday + bank holidays

Aviva pension plan

BUPA Cash Plan

Private Medical Insurance

Perkbox

Arden courses free

Golden Ticket

Job summary

Arden University is seeking a Senior Quality Coordinator to join the Quality & Registry team in a fast-paced role focusing on academic appeals. You will provide essential administrative support, coordinate QA processes, and help ensure accurate processing of results and certificates.

The role is hybrid, requiring occasional travel to the Coventry Head Office; reporting into the Quality Team Leader with a permanent or 12-month FTC contract. A degree or equivalent experience is essential.

Qualifications

• Degree qualified or extensive relevant work experience.
• Strong analysis and problem solving capability.
• Stakeholder management skills/experience.
• Strong administrative and customer service skills.
• Experience with database systems and Excel reporting spreadsheets or data dashboards.
• Ability to plan, organise and prioritise workloads to meet deadlines.

Responsibilities

• Provide administrative support and coordination of Arden’s quality assurance and enhancement processes, focusing on Academic appeals.
• Support governance, student administration, marking and assessment within the Quality & Registry team.
• Assist with processing results and issuing certificates for graduation.
• Collaborate with the Quality Team Leader and wider team to maintain high standards of quality assurance.

Skills

Degree

Analysis

Stakeholder mgmt

Admin & customer service

Database systems

Excel reporting/dashboards

Workload planning

Education

Degree

Tools

Database systems

Excel

Job description

Salary: £28,000 - £30,000 per annum

Employment type: We are recruiting for a Permanent Role and a 12 Month FTC Role

Hours per week: 37

Reporting into: Quality Manager

Department: Quality & Registry

This role operates on a hybrid working arrangement that will require travelling into the Coventry Head Office every other Tuesday.

This may fluctuate in line with business requirements.

Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department

The Senior Quality Coordinator will sit within our Quality and Registry team is the Universities administration hub for our students. It is responsible for a wide range of functions, from governance through to student administration, marking and assessment. The team are also responsible for processing all results and grades for the student’s and produce all certificates that are awarded at the graduation ceremony.

About the Role

Reporting to our Quality Team Leader, we are looking for a Senior Quality Coordinator to join our highly skilled and supportive Quality Team.

Working in a fast-paced environment, this role presents an exciting opportunity to provide important administrative support and coordination of Arden’s quality assurance and enhancement processes and procedures with a particular focus on Academic appeals.

About You

To be successful as a Senior Quality Coordinator you must have:

Essential:

• Degree qualified or extensive relevant work experience


• Strong Analysis and problem solving capability


• Stakeholder management skills / experience


• Strong Administrative and customer service skills


• Experience of working with database systems and excel reporting spreadsheets or data dashboards


• Ability to plan, organise and prioritise workloads, to meet specific deadlines in a high-pressured environment.

Desirable skills:

• Experience of working in a Higher Education/Further Education environment.


• Knowledge of quality assurance or registry processes in an educational context.


• Experience of working with student record systems or large IT record systems

Why Arden

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!


• A generous Aviva pension plan, company contributions starting from 7%


• BUPA Cash Plan


• Private Medical Insurance coverage (applies to certain job roles)


• Access to Perkbox benefits


• Study any Arden course for free, with a discount for all family and friends


• Plus, other excellent benefits


• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Monday 28 September

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa, or fulfil the criteria we have for providing sponsorship. However we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.