Senior Quality Assurance Partner

TN United Kingdom; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Senior Quality Assurance Partner to uphold food safety and standards across its operations. This role is pivotal in fostering relationships with store managers and ensuring compliance with health regulations. You will be responsible for conducting QA visits, analyzing performance data, and proactively addressing potential risks. Join a dynamic team that values innovation and quality, and enjoy perks like flexible working options and generous holiday allowances. If you are passionate about food safety and want to make a significant impact, this opportunity is for you.

Benefits

Flexible working options

Generous holiday allowance

Free lunch at itsu

Store discounts

Wellbeing benefits

Various company events

Qualifications

• Management experience in hospitality with a focus on food safety.
• At least one year of auditing experience in retail or food industry.

Responsibilities

• Monitor store operations via QA visits and manage relationships.
• Identify operational risks and advise senior management.

Skills

Food Safety Standards

Health & Safety

Auditing

Communication Skills

Resource Management

Education

Level 4 Food Safety Hygiene Certification

Job description

The provided job description has a good structure but requires improvements in formatting and clarity. Here's a refined version:

Senior Quality Assurance Partner, London

Client:
Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 337b03e750ed

Job Views: 12

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description

About us

itsu is a healthy eating, Asian-inspired quick service retail & grocery brand with over 80 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its best-in-class food made fresh daily, itsu has global ambitions to expand further, focusing on store openings and growing its grocery arm. With innovative technology, talented workforce, and quality food, itsu aims to shape the future of fast food.

This is the job

The Senior Quality Assurance Partner will help ensure that itsu’s people, food, customers, and brand are protected through the consistent delivery of Food Safety, Standards, and Health & Safety. Responsibilities include monitoring store operations via QA visits, reporting, and follow-up, managing relationships between Operations and Food Safety, and addressing concerns transparently. This role requires a strong understanding of Food Safety, Standards, and Health & Safety and their business implications.

Core Responsibilities

• Build strong relationships with Shop Managers, Operation Managers, and the Safety Team to ensure alignment on Food Safety, Standards, and Health & Safety.
• Identify operational and reputational risks early and advise senior management on corrective actions.
• Engage with and enforce itsu’s Standards and Policies consistently across the business.

Proactive Activities

• Maintain Safety Management Standards
• Custodian of standards, policies, and procedures
• Manage safety data and analyze performance data for improvements
• Conduct QA visits, providing constructive feedback and action plans
• Coach and support store teams

Reactive Activities

Respond to support requests as needed.

This is you

• Engaging and enthusiastic
• Effective resource manager and planner
• Excellent communicator and influencer
• Questioning and proactive in raising standards
• Self-motivated with good time management
• Results-driven
• Flexible to meet business needs
• Management experience in hospitality and proven track record in food safety and standards
• At least one year of auditing experience in retail/food industry
• Level 4 Food Safety Hygiene certification (preferred)

Perks and Benefits

• Flexible working options including remote work and international work weeks
• Generous holiday allowance and family leave
• Free lunch at itsu and store discounts
• Wellbeing benefits covering physical, mental, financial, environmental, and social health
• Various company events and socials

We value diversity and encourage everyone to be their true selves. Join us to be part of a truly inclusive team.