Senior Quality and Market Oversight Officer (INTERNAL ONLY)

South Tyneside Council; South Shields; On-site; GBP 45,000 - 55,000; Full time

Job summary

South Tyneside Council is seeking a Senior Quality and Market Oversight Officer to lead contract assurance and quality monitoring across adult social care services in the Borough. You will analyse performance data, engage with providers on quality and safety issues, and help ensure compliance with regulatory frameworks.

Based at the Town Hall, South Shields, the role requires collaboration with NHS partners and internal teams to deliver high quality, safe, and well-led services.

Qualifications

• Delivery of contract assurance and quality monitoring visits and data analysis.
• Collaborate with providers to address quality, safety and regulatory breaches.
• Maintain and analyse contract and quality performance data across services.

Responsibilities

• Deliver contract assurance and quality monitoring visits.
• Sought resolution on quality, safety, and regulatory breaches.
• Collect and manage contract/quality performance data and provider capacity.
• Ensure compliance with Finance, Procurement, Legal Governance, Risk and Information Governance.

Skills

Quality assurance

Data analysis

Contract management

Regulatory knowledge

Job description

INTERNAL ADVERTISEMENT

This post is restricted to current employees of the Council

Senior Quality and Market Oversight Officer

(Commissioning, Assurance and Reform, Market Assurance and Oversight Team, Town Hall, South Shields)

£49,817 pa

Do you have experience of delivering high level quality assurance across a number of service provisions?

Have you experience of working across a mixed portfolio of adult social care contracted Provision?

About the Role

In South Tyneside we take pride in ensuring commissioned services are safe, high quality and deliver to our council desired outcomes.

We work closely with our providers on matters of quality, safety, and regulatory breaches on behalf the local authority and its commissioning partners to ensure they deliver in accordance with the Quality Assurance Framework.

We co-produce quality assurance approaches with partners and key stakeholders including people who use services and carers, providers from NHS, Private, Voluntary and Community Sectors and colleagues within the Council to ensure the quality of commissioned services using a collaborative approach.

About You

• As a Senior Quality and Market Oversight Officer you will be responsible for the delivery of contract assurance and quality monitoring visits, assurance assessments and data analysis.
• You will work with our providers to sought resolution on matters of quality, safety, and regulatory breaches on behalf the local authority and its commissioning partners.
• You will collect, analyse and manage contract and quality performance data, provider capacity, complaint and safeguarding concerns ensuring appropriate recording and reporting.
• You will manage information regarding the capacity of care provider services.
• You will keep abreast of new legislation – CQC’s KLOES, NHS policy, Local Government policy, best practice and of external factors relevant to the development of health and social care services and show understanding of how to apply change.
• You will ensure full compliance with the Local Authority’s and ICB’s systems including Finance, Procurement and Legal Governance, Risk Management, Information Governance.

You will be passionate in the delivery of high-quality services, enabling people to live better lives. You will embed systems and processes enabling our services to remain effective, responsive, safe, well-led and caring.

We are looking for a passionate, innovative professional and a real team player to join our team.

About Us

Adult Social Care is changing in South Tyneside. We are a forward-thinking Council that is developing innovative approaches to meet our challenges. Focusing on People, Place and Partnerships, this is a great time to join us. With our new Council Leadership, and a recent service review, we have a 5-year Vision and Strategy for Adult Social Care to help support the next stage of our journey. Working closely with all our partners our vision for the future is to see every person in South Tyneside with care and support needs “Living Better Lives”, to fully utilise their strengths and assets, to remain safe and well; in the neighbourhoods and communities they call home.

Joining us at this time will ensure you are at the forefront of helping to develop and embed co-production and co-delivery, delivering new models of support. We remain fully committed to supporting our staff to grow and develop, and we will provide you with the opportunity to use your skills and learn new ones. Through the development of our Values and Behaviour Framework we will fully support staff to become Curious, Accountable, Responsive and Empowered (CARE).

For and informal discussion about the role, please contact Natalie Patterson, Quality Assurance Manager on [phone] / 07471434842 or [e-mail]

We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere

South Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment and an Enhanced Disclosure and Barring Service (DBS) disclosure will be sought along with other relevant pre-employment checks.

We do not currently offer skilled worker visa sponsorship.

To view our Privacy Notice please visit: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants

Closing date: Noon, 22 October 2026

Interviews will take place on 26 October 2026