Commercial and Quality Support Manager

Bath & North East Somerset Council; Keynsham; On-site; GBP 42,000 - 52,000; Full time

Job summary

Bath and North East Somerset Council is seeking a dedicated professional to join our Commercial and Quality Assurance Team. The role focuses on services for older people, including care homes, home care, extra care housing and day care, with responsibility for contract management and quality assurance across these services.

You will build positive relationships with providers, challenge where needed, and support continuous improvement.

Qualifications

• Experience of managing quality or performance within the social care sector.
• Ability to analyse data and use this to inform contract management and service-led improvements.
• Ability to manage competing priorities and respond to changing needs.

Responsibilities

• Contract management and quality assurance across services for older people (care homes, home care, extra care housing and day care).
• Develop positive professional relationships with providers and provide constructive challenge to support continuous improvement.
• Coordinate with operational and safeguarding teams and the CQC; manage the Commercial and Quality Support Officer.

Job description

At Bath & North East Somerset Council we have one overriding purpose - to improve people's lives.

We have an exciting opportunity to join B&NES Council working within our Strategic Commissioning Hub, which brings together the commissioning, contract management, quality assurance and market oversight functions of Childrens Services, Adult Services and Early Help into one integrated service. This service aims to improve efficiency, standardising commissioning processes, and enhancing service delivery for the residents of B&NES.

About the Role

This role sits within the Commercial and Quality Assurance Team and has a focus on services for older people, including care homes, home care, extra care housing and day care services.

You will be responsible for the contract management and quality assurance activity across these services, developing positive professional relationships with providers while providing appropriate challenge and supporting continuous improvement. This role requires developing and maintaining working relationships with operational and safeguarding teams as well as the CQC.

The role also includes management of a Commercial and Quality Support Officer so you will use data and market knowledge to help set priorities and plan quality assurance activity.

About You

We are looking for someone with experience of managing quality or performance within the social care sector who can develop positive working relationships with providers, provide constructive challenge where needed and be able to provide a supportive approach to maintain focus on continuous improvement. You will have the ability to analyse data and use this to provide an evidence-based approach to managing contracts and developing service led improvements. You can also manage competing priorities and respond to changing needs.

If you are interested in this post and require more details or just to chat through the role and what's involved, please contact Ian Stenner, Commercial and Quality Assurance Manager, by email at [e-mail] or by telephone on 07811 943381.

Interview date: 18-20th November, 2026

No Agencies Please.

Please note: that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose - to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer - find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.