Senior QA & Project Delivery Manager

ZipRecruiter; Liverpool; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment platform is seeking an experienced Senior QA & Project Delivery Manager to oversee quality assurance and project delivery for large-scale technology initiatives. The ideal candidate will have over 10 years of QA leadership experience and will be responsible for developing strategies and managing cross-functional teams to ensure project success. This role offers competitive compensation, professional development support, and flexible working arrangements.

Benefits

Competitive salary and benefits package

Professional development and certification support

Flexible working arrangements

Qualifications

• 10+ years of experience in QA leadership and project delivery roles.
• Proven track record in delivering multi-phase, cross-functional programmes.
• Strong grasp of test lifecycle management and delivery within Agile or Waterfall frameworks.

Responsibilities

• Own and lead end-to-end quality assurance strategy.
• Drive project delivery using Agile, Waterfall, or hybrid frameworks.
• Develop and enforce QA standards, processes, and frameworks.

Skills

QA leadership and project delivery

Stakeholder engagement

Test lifecycle management

Analytical skills

Organisational skills

Education

PRINCE2 and/or ISTQB certification

Tools

JIRA

Azure DevOps

HP ALM

Job description

Job Description

Senior QA & Project Delivery Manager

About the Role

We are seeking an experienced Senior QA & Project Delivery Manager to lead quality assurance and project delivery across a range of complex, large-scale technology initiatives. This is a pivotal role requiring a blend of strategic oversight and hands-on leadership to ensure the successful delivery of software, infrastructure, and transformation projects across global operations.

You will define and implement QA strategies, lead cross-functional teams, drive continuous improvement, and manage stakeholder expectations at all levels — from technical teams to executive leadership. Ideal candidates will bring deep experience in full lifecycle delivery, testing governance, automation strategy, and performance reporting through metrics and dashboards.

Key Responsibilities

• Own and lead end-to-end quality assurance strategy, including test planning, execution, reporting, and governance.
• Drive project delivery across software, infrastructure, and transformation programmes using Agile, Waterfall, or hybrid frameworks.
• Develop and enforce QA standards, processes, and frameworks to support functional, non-functional, and operational acceptance testing.
• Lead and mentor QA teams, fostering capability development and high performance across global, cross-functional units.
• Partner with business and technical stakeholders to align quality and delivery efforts with strategic goals.
• Manage UAT, SIT, DR, and NFT activities, ensuring quality and compliance across all test phases.
• Coordinate with third-party vendors and offshore delivery teams, ensuring consistency, quality, and SLA adherence.
• Create and maintain KPI dashboards and executive-level reports, providing visibility into testing progress, quality metrics, and risk.
• Conduct incident analysis and root cause investigations, implementing preventative measures for continuous improvement.
• Provide guidance on test automation strategies, tooling decisions, and integrations into CI/CD pipelines.
• Contribute to change and release management processes, ensuring QA readiness and risk mitigation.

Essential Experience & Skills

• 10+ years of experience in QA leadership and project delivery roles, ideally within enterprise environments.
• Proven track record of delivering multi-phase, cross-functional programmes, including WMS, ERP, supply chain, or e-commerce systems.
• Strong grasp of test lifecycle management and delivery within Agile (Scrum/Kanban), Waterfall, or hybrid frameworks.
• Experience developing and scaling QA teams, including offshore/vendor management.
• Excellent skills in stakeholder engagement, communication, and executive-level reporting.
• Demonstrated ability to lead incident and root cause analysis and implement effective corrective actions.
• Experience with non-functional testing, automation, and test environment governance.
• Hands-on familiarity with tools such as JIRA, Azure DevOps, Zephyr, Trello, HP ALM, and MS Project.
• Strong analytical, organisational, and coaching skills.

Desirable Qualifications

• PRINCE2 and/or ISTQB certification
• Background in retail, logistics, supply chain, or large-scale infrastructure projects
• Experience with SAP, ERP systems, or warehouse automation platforms
• Familiarity with MIRO, Lucidchart, or similar visual collaboration tools

What We Offer

• Opportunity to lead strategic, high-impact projects with global reach
• Collaborative environment with executive visibility
• Competitive salary and benefits package
• Professional development and certification support
• Flexible working arrangements