Senior Propositions Manager - VOXI

Vodafone; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic global community at Vodafone, where you will lead the Youth segment and VOXI brand as a Senior Propositions Manager. This role is pivotal in shaping strategies that resonate with the youth market, driving innovation, and enhancing customer experiences. You will oversee the product roadmap, manage a talented team, and implement campaigns that engage young consumers. With a commitment to diversity and inclusion, Vodafone offers a collaborative environment where your ideas can thrive. Embrace the opportunity to make a real difference in a company that values your contributions and invests in your growth.

Benefits

Up to 28 days holiday entitlement

Employee discounts

Retail vouchers

Pension plan

Share schemes

Paid leave for charity projects

Learning and development tools

Market leading parental leave policies

Qualifications

• Experience in developing and launching insight-led propositions.
• Strong understanding of digital channels to engage with youth.

Responsibilities

• Define and drive the youth segment and product strategy.
• Manage the proposition and product roadmap for VOXI.
• Shape successful go-to-market plans for new products.

Skills

Understanding of UK youth market

Digital marketing

Commercial performance management

Stakeholder management

Team leadership

Go-to-market strategy

Customer experience optimization

Job description

Business Area: Local Consumer Business Unit

Posting Country: United Kingdom

Date Posted: 10 Jan 2025

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: The Speechmark, London + *Hybrid Working
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri

*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword; it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be a part of Vodafone UK Consumer where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you’ll do

The Youth segment is the biggest growth area in mobile telecoms and the future of the industry with young people the heaviest users of smartphones and mobile data services. The Youth team at Vodafone UK has full ownership of the Youth segment and VOXI brand, focusing on expanding Vodafone's market share by growing the VOXI brand and launching innovative, digital-first propositions.

As the Senior Propositions Manager for VOXI you will oversee segment strategy and P&L performance, including developing and implementing the product and proposition roadmap. This role involves defining customer and market insights, designing, developing and launching propositions, initiatives and campaigns, managing performance, providing a best-in-class digital experience, and optimising customer journeys. You will also be responsible for VOXI NPS, brand awareness, and consideration.

In this role, you will lead and direct a team of product managers, and a wider matrix team including Brand, Trading & Digital, to deliver the overall strategy for the brand. Adopting the principles of Agile delivery, you’ll be expected to role model and inspire the team to drive digital innovation right at the heart of the strategy.

Key accountabilities:

• Define and drive the youth segment & product strategy.
• Manage the overall proposition and product roadmap.
• Shape, build and deliver successful go-to-market plans to launch new products & propositions.
• Own and drive commercial performance and support weekly trading activity - capitalising on emerging opportunities, understanding and responding to competitive activity in collaboration with sales channels and trading teams.
• Work closely with eCommerce teams to improve digital sales performance incl. funnel optimisation.
• Own and optimise the complete customer experience and end to end lifecycle around Youth segment needs at all stages and touchpoints.
• Work closely with Brand, Media and agency teams to develop and execute the VOXI brand and media strategy and execute campaigns in an innovative way, incl. budget management, media-mix & performance.
• Identify and implement marketing partnerships to further engage with youth.
• Manage strategic and business planning/roadmap for stakeholders and key decisions.

Who you are

• Thorough understanding of the UK youth market and consumer mobile market and/or online subscription services.
• Experience of developing and launching new insight led propositions and channels.
• Track record of shaping and implementing a go-to-market strategy working with a range of sales and marketing channels.
• Track record of driving commercial performance for a product/proposition/brand.
• Strong understanding of digital marketing and channels to engage with youth.
• Track record of driving digital sales performance and improving digital customer experience.
• Experience of leading and managing consumer marketing teams.
• Exceptional communication, presentation, influencing skills and stakeholder management, up to Director level.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

#LI-Hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.