Senior Proposition Manager - 6 month Fixed Term Contract

Lloyds Banking Group; City of Edinburgh; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

Join a forward-thinking organization as a Senior Proposition Manager on a six-month fixed-term contract. This role focuses on enhancing customer propositions and driving digital transformation for over 1.8 million customers. You'll lead initiatives to leverage AI capabilities and improve customer journeys while collaborating with cross-business teams. The company is committed to inclusivity and diversity, ensuring a supportive environment for all employees. If you're ready to make a significant impact in a dynamic team, this opportunity is perfect for you!

Qualifications

• Experience in developing digital solutions for customers and intermediaries.
• Good core product knowledge across life, pensions, and investments.

Responsibilities

• Manage key digital deliverables as part of the improvement programme.
• Support investigation of AI capabilities for business simplification.

Skills

Digital Solutions Development

Customer Journey Transformation

Analytical Skills

Communication Skills

Business Insight

Job description

JOB TITLE:Senior Proposition Manager - 6 month Fixed Term Contract.

SALARY:£76,100pa to £89,640pa (pro rata for the contract length).

LOCATION:Edinburgh.

HOURS:35 hours, full time.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at the listed hub.

Why Lloyds Banking Group?

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the everchanging needs of our 26 million customers. We're embracing collaborative, agile ways of working, to help us deliver the best outcomes for our colleagues, customers and businesses. We're growing with purpose. Join us on our journey and you will too!

Want to hear more?

The Longstanding business area are responsible for the customer proposition for over 1.8 million customers who hold Life, Pension, Investment & Protection policies across the Scottish Widows, Clerical Medical and Halifax brands. We are part of the Chief Customer Office and Longstanding Propositions business area in Insurance, Pensions & Investments division (Lloyds Banking Group).

The Strategy Team have responsibility for developing our data strategy, transforming the digital experience and for driving simplification opportunities. This is a great opportunity to join our team at an exciting time, as we're part way through a major customer service improvement programme. The role is six-month fixed contract.

Your accountabilities will include:

• Developing and managing key digital deliverables for our customers and intermediaries as part of the wider improvement programme.

• Supporting investigation of opportunities to leverage AI capabilities to drive simplification in the business.

• Managing cross-business areas resource to support projects.

• Inputting into wider Strategy Team activities.

About you

• Good core product knowledge across life, pensions and investments

• Experience of developing and implementing digital solutions for end customers and intermediaries

• Background in transforming customer journeys

• Excellent communication and relationship skills

• Business and commercial insight and know-how

• Excellent analytical skills

• Able to hit the ground running

• Experience of working on end customer and intermediary solution is preferable

About working for us

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

If you are excited by the thought of becoming part of our team, get in touch.

We would love to hear from you!