Senior Proposition Manager - 6 month Fixed Term Contract

Lloyds Banking Group; City of Edinburgh; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Proposition Manager for a six-month fixed-term contract. This role involves developing digital solutions and improving customer journeys for over 1.8 million customers. The ideal candidate will possess strong analytical and communication skills, with a background in life, pensions, and investments. Join a collaborative team that values inclusivity and innovation, contributing to a significant customer service improvement program. This position offers a unique opportunity to shape the future of financial services while working in a hybrid environment.

Qualifications

• Experience in developing digital solutions for end customers.
• Good core product knowledge across life, pensions, and investments.

Responsibilities

• Develop and manage key digital deliverables for customers.
• Support AI capabilities to drive business simplification.

Skills

Digital Solutions Development

Customer Journey Transformation

Communication Skills

Analytical Skills

Business Insight

Job description

End Date

Friday 23 May 2025

Salary Range

£76,194 - £89,640

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE: Senior Proposition Manager - 6 month Fixed Term Contract.

SALARY: £76,100pa to £89,640pa (pro rata for the contract length).

LOCATION: Edinburgh.

HOURS: 35 hours, full time.

WORKING PATTERN: Our work style is hybrid, involving at least two days per week, or 40% of your time, at the listed hub.

Why Lloyds Banking Group?

We are evolving, investing in our people, data, and technology to meet the needs of our 26 million customers. We embrace collaborative, agile ways of working to deliver the best outcomes for colleagues, customers, and businesses. Join us on our journey!

Want to hear more?

The Longstanding business area manages customer propositions for over 1.8 million customers with Life, Pension, Investment & Protection policies across Scottish Widows, Clerical Medical, and Halifax brands. Part of the Chief Customer Office and Longstanding Propositions in Insurance, Pensions & Investments division, we are currently undergoing a major customer service improvement programme. This role is a six-month fixed contract.

Your accountabilities will include:

• Developing and managing key digital deliverables for customers and intermediaries as part of the wider improvement programme.
• Supporting investigation of opportunities to leverage AI capabilities to drive business simplification.
• Managing cross-business resource support for projects.
• Contributing to wider Strategy Team activities.

About you

• Good core product knowledge across life, pensions, and investments.
• Experience in developing and implementing digital solutions for end customers and intermediaries.
• Background in transforming customer journeys.
• Excellent communication and relationship skills.
• Business and commercial insight.
• Excellent analytical skills.
• Able to start quickly and adapt.
• Experience with end customer and intermediary solutions is preferable.

About working for us

We are committed to inclusivity, diversity, and creating a workplace where everyone feels they belong. We welcome applications from under-represented groups and are disability confident. Reasonable adjustments in our recruitment process can be made upon request.

If you're excited to join our team, we want to hear from you!

Our purpose and values

At Lloyds Banking Group, our purpose is to help Britain prosper. We focus on making a difference for customers, businesses, and communities. Join us to shape the future of financial services and enjoy opportunities to learn, grow, and develop.

Data safety and inclusion

We prioritize data safety, requesting confidential information only after formal invitations or offers. We are committed to a values-led, inclusive culture where all colleagues can make a difference.