Senior Property Services Quality Officer
Jobtrain
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Advance Housing & Support Ltd is seeking a Senior Property Services Quality Officer to lead a team that monitors and improves quality across repairs, maintenance and void properties. You will ensure safety, compliance and high standards in customer outcomes across multiple counties with hybrid working.
The role emphasizes coaching teams, conducting inspections and analysing data to drive service improvements and operational excellence within the Property Services function.
Qualifications
- Experience in construction, surveying or property maintenance.
- Management experience with teams and performance.
- Budget management within reactive maintenance repairs.
- Excellent IT skills including MS Office and housing/property management systems.
- Strong report writing, communication and stakeholder management.
Responsibilities
- Lead, manage and support a team of Property Services Quality Officers to deliver high-quality services.
- Act as the technical expert, providing guidance, coaching and best practice advice.
- Carry out inspections of void properties and specify repair and maintenance requirements.
- Undertake pre- and post-work inspections to ensure quality, compliance and value for money.
- Monitor contractor performance against quality, cost and service standards.
- Support property compliance programmes, including Fire Risk Assessment actions.
- Investigate building defects and maintenance issues, ensuring effective resolution.
- Oversee repairs and maintenance works at Advance office locations.
- Analyse performance data and maintain records in housing management systems.
- Support investigation and resolution of customer complaints.
- Contribute to service improvements and operational excellence across Property Services.
Skills
Education
Job description
Position: Senior Property Services Quality Officer
Location: Leicester Office (covering Leicestershire, West Midlands, Worcestershire, Herefordshire, Northamptonshire and Warwickshire) - Hybrid
Hours: 35 contracted hours per week
Salary: Up to £45,297.99 per annum(depending on experience), plus £3,060 per annum of car allowance
Closing Date: 9th October 2026
Job ref: 5262
We regret to inform you that Advance is unable to accept any sponsorship requirements.
We are looking for a highly motivated Senior Property Services Quality Officer to join our Property Services team. As part of our ongoing commitment to delivering excellent property services, this exciting newly created role offers a unique opportunity to influence how quality is monitored, challenged and improved across our repairs, maintenance and void property programmes.
You’ll play a key role in ensuring our homes remain safe, compliant and maintained to a high standard, helping us deliver excellent services and positive outcomes for our customers and residents.
- Lead, manage and support a team of Property Services Quality Officers to deliver high-quality services.
- Act as the technical expert for the team, providing guidance, coaching and best practice advice.
- Carry out inspections of void properties and specify repair and maintenance requirements.
- Undertake pre- and post-work inspections to ensure quality, compliance and value for money.
- Monitor contractor performance against quality, cost and service standards.
- Support property compliance programmes, including Fire Risk Assessment actions.
- Investigate building defects and maintenance issues, ensuring effective resolution.
- Oversee repairs and maintenance works at Advance office locations.
- Analyse performance data and maintain accurate records within housing management systems.
- Support the investigation and resolution of customer complaints.
- Contribute to service improvements and operational excellence across Property Services.
We’re looking for someone who has:
- Demonstrable experience in construction, surveying, property maintenance or a related building trade.
- HNC/HND qualification in Building Studies, Construction, Surveying or Property Maintenance.
- Experience of managing teams and performance.
- Budget management experience within reactive maintenance repairs.
- Excellent IT skills, including Microsoft Office and housing/property management systems.
- Strong report writing, communication and stakeholder management skills.
- A customer-focused approach and the ability to build effective working relationships.
- Full UK Driving Licence.
- Knowledge of housing legislation.
- Fire Risk Assessor qualification.
- Experience of working within supported housing environments.
At Advance, we are committed to creating an inclusive workplace where colleagues can thrive. You’ll be joining a values-led organisation that puts customers at the heart of everything we do and encourages innovation, collaboration and continuous improvement.
- This role is home, site and office based, with your main office location being Leicester.
- Regular travel across Leicestershire, West Midlands, Worcestershire, Herefordshire, Northamptonshire and Warwickshire will be required.
- An Enhanced DBS check is required for this position.
Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.
We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
- Sector specific training is provided as part of induction plus opportunities for professional development
- Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
- Long service awards payable in 5 year increments
- Golden Hello/refer a friend receive up to £500
- Cycle to work scheme
- Access to our Employee Assistance Programme
- Free DBS (Disclosures and Barring Service)
- Excellent opportunities to progress your career within Advance
- Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
At Advance, Safeguarding is embedded in our organisational culture — it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.
As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.
We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support — or of any member of our team — please don’t hesitate to get in touch.
Ryan.Brummitt@Advanceuk.org
Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all.
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
