Property Services Quality Officer

Advance Housing and Support Ltd; Devon and Torbay, West of England; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Paid holiday 25–30 days + pro rata for

Sector specific training and induction

Perks at Work discounts

Long service awards

Cycle to work scheme

Employee Assistance Programme

Free DBS check

Pension scheme with matched employer/3

Job summary

Advance Housing & Support Ltd is seeking a Property Services Quality Officer to join our Property Services team on a hybrid basis. You will oversee repairs, maintenance and void property programmes, ensuring high standards and customer satisfaction across multiple counties.

The role requires experience in construction or property maintenance, strong knowledge of building methods and quality standards, and the ability to manage budgets and stakeholder relationships.

Qualifications

• Experience in construction, property maintenance or reactive repairs.
• Knowledge of building construction methods and quality standards.
• Ability to diagnose defects and specify remedial works.
• Budget management within reactive maintenance.
• Strong IT skills with housing/property management systems.
• Excellent communication and stakeholder management.
• Customer-focused with ability to build relationships.
• Full UK Driving Licence.

Responsibilities

• Conduct inspections of void properties and specify repair/maintenance requirements.
• Undertake pre- and post-work inspections to ensure quality standards.
• Investigate defects and support resolution.
• Monitor contractor performance against quality, cost and service standards.
• Support Fire Risk Assessments and property compliance activity.
• Oversee repairs and maintenance across Advance properties and offices.
• Maintain records and analyse performance in housing management systems.
• Assist with customer complaints related to property maintenance.
• Contribute to service improvements across Property Services.

Skills

Property maintenance

Quality standards

Budget management

IT systems

Stakeholder management

Driving licence

Education

HNC/HND in Building Studies/Construction or Property Maintenance

Tools

Microsoft Office

Housing management systems

Job description

Position: Property Services Quality Officer

Location: Hybrid, covering Cornwall, Devon, Somerset, Bristol, Wiltshire and Dorset

Hours: 35 contracted hours per week

Salary: Up to £36,099.21 per annum (depending on experience), plus £2,280 per annum car allowance. You may also be eligible for a geographical allowance of £1,051 per annum, where applicable.

Salary: 25 September 2026

Job ref: 5231

We regret to inform you that Advance is unable to accept any sponsorship requirements.

Are you an experienced property professional looking to take the next step in your career?

Exciting new opportunities to join our Property Services team!

As part of our continued investment in delivering high-quality homes and services, we're excited to be recruiting for Property Services Quality Officers to join our growing Property Services team.

This newly available position offers an excellent opportunity for experienced property professionals to play a key role in ensuring our homes remain safe, well-maintained and compliant, while helping to deliver positive outcomes for our customers.

Working closely with colleagues, contractors and stakeholders, you'll oversee the quality and delivery of repairs, maintenance and void property programmes, ensuring high standards of property condition, customer satisfaction and operational performance are achieved.

What you'll be doing

• Conduct inspections of void properties and specify repair and maintenance requirements
• Undertake pre- and post-work inspections to ensure works are completed to the required quality standards
• Investigate building defects and maintenance issues, supporting effective resolution
• Monitor contractor performance against agreed quality, cost and service standards
• Support annual Fire Risk Assessment reviews and property compliance activity
• Oversee repairs and maintenance works across Advance properties and offices
• Maintain accurate records and analyse performance information within housing management systems
• Support the investigation and resolution of customer complaints relating to property maintenance
• Contribute to service improvements and continuous improvement initiatives across Property Services

About You

We're looking for someone who has:

Essential

• Experience working within construction, property maintenance, responsive repairs or a recognised building trade
• Strong knowledge of building construction methods, repair techniques and quality standards
• Ability to identify defects, diagnose repair issues and specify appropriate remedial works
• Budget management experience within reactive maintenance repairs
• Excellent IT skills, including Microsoft Office and housing/property management systems
• Strong communication, reporting and stakeholder management skills
• A customer-focused approach and ability to build effective working relationships
• Full UK Driving Licence

Desirable

• HNC/HND in Building Studies, Construction, Surveying or Property Maintenance, or substantial relevant experience within a recognised building trade
• Knowledge of housing legislation
• Fire Risk Assessor qualification
• Experience of working with people with a range of support needs

What We Offer

At Advance, we are committed to creating an inclusive workplace where colleagues can thrive. You'll be joining a values-led organisation that puts customers at the heart of everything we do and encourages innovation, collaboration and continuous improvement.

Additional Information

• This is a hybrid role, with regular travel required to properties within your allocated region of Cornwall, Devon, Somerset, Bristol, Wiltshire and Dorset and occasional team meetings.
• A Full UK Driving Licence is essential.
• An Enhanced DBS check is required for this position.

Benefits of working for Advance

We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training is provided as part of induction plus opportunities for professional development
• Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
• Long service awards payable in 5 year increments
• Golden Hello/refer a friend receive up to £500
• Cycle to work scheme
• Access to our Employee Assistance Programme
• Free DBS (Disclosures and Barring Service)
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Safeguarding

At Advance, Safeguarding is embedded in our organisational culture — it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.

As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.

We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support — or of any member of our team — please don’t hesitate to get in touch.

[e-mail]

About the organisation

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.

We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.

Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.