Senior Property Manager - Cambridge

DivcoWest Properties; Cambridge; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading real estate investment firm is seeking a Senior Property Manager to oversee commercial properties in Cambridge. The role involves managing daily operations, fostering tenant relations, and leading a team. Ideal candidates will have extensive experience in property management, especially with life sciences tenants, and possess strong leadership and customer service skills.

Benefits

Annual bonus opportunity

Full benefits

401k

Flexible vacation policy

Qualifications

• 8+ years of experience in Commercial Real Estate Property Management preferred.
• Experience with life sciences tenants in a laboratory environment a must.
• Excellent leadership and customer service skills.

Responsibilities

• Manage day-to-day operations of two Class A buildings and retail properties.
• Oversee lease administration and tenant relations programs.
• Conduct property inspections and manage vendor contracts.

Skills

Customer Service

Problem Solving

Leadership

Tools

MRI

Building Engines

Nexus

Job description

Founded in 1993, DivcoWest is a multi-disciplinary real estate investment firm headquartered in San Francisco, with offices in Los Angeles, Menlo Park, Boston, Washington DC, Austin, and New York City. Known for our long-standing relationships and track record of success in innovation markets, DivcoWest combines entrepreneurial spirit with an institutional approach.

DivcoWest aims to create environments that inspire ingenuity, promote growth, and enhance the health, happiness, and well-being of all people. A disciplined code of ethics is at the core of all that we do. We believe that the collective energy of a diverse team is what drives our creative ideas and solutions.

Summary

DivcoWest is seeking a Senior Property Manager (SPM) to join our commercial property team located at Cambridge Crossing in Cambridge, MA. The SPM will be responsible for day-to-day management and oversight of two Class A, life sciences buildings and two smaller retail properties. This position requires someone who is motivated, interested in learning and enthusiastic about tenant relations. The individual for this position should be comfortable working and contributing to a team environment, enjoy being in a busy environment where new and complex transactions occur and interact with people at various levels within and outside the organization.

This is a role requiring 5 days in office at our 222 Jacobs Street, Cambridge office.

The ideal candidate is a driven self-starter with a positive attitude who is a team-player. This person has above average customer service skills and problem-solving capabilities, and clear, concise written and verbal communication skills.

About the Location

Cambridge Crossing (CX) is a 43-acre transit-oriented mixed-use urban development consisting of existing and planned office, life science (lab), retail, and residential properties, along with 11-acres of open space.

• Manage and lead a team which includes an Assistant Property Manager and Tenant Services Coordinator including professional development, supervision, training, and future hiring/onboarding, as needed.
• Responsible for day-to-day operations of the building including security, engineering, janitorial, parking and all aspects of maintenance and repairs.
• Conduct property inspections and solicit bids for work via Prism platform.
• Negotiate and prepare all vendor services contracts and competitively bid vendor services annually, biannually, or as otherwise required via Procore platform.
• Oversee lease administration to ensure accurate records. Audit tenant and vendor certificates of insurance.
• Establish and maintain a tenant relations program that is innovative and fosters tenant retention.
• Respond to inquiries regarding lease terms, billings, repairs, and escalations.
• Respond to owner and tenant requests and/or concerns; create and maintain favorable landlord/tenant relations.
• Review and approve all invoices via Nexus Payable to ensure proper control of expenditures and implementation of annual business plan.
• Prepare lease abstracts for new tenant files, review monthly rent roll for accuracy.
• Maintain accurate financial records using MRI accounting software.
• Review monthly financial statements to ensure accurate reporting. Write and distribute monthly operating reports. Review and explain budget variances in revenue, expenses and other financial issues associated with property via MRI and Waypoint.
• Create annual operating budgets via Argus Enterprise and reconcile operating expenses. Work with engineering to identify capital projects.
• Manage construction of capital projects, tenant improvements and any other work required in the building.
• Implement and oversee sustainability initiatives at the property. Track initiatives via Measurable, sustainability management platform.
• Monitor rent collection and pursue delinquencies, including serving legal notices as necessary.
• Support leasing program by facilitating tours and fostering positive relations with brokers.
• Administer Property Management Agreement and ensure contract requirements are met.
• All employees who work in the department cover each other during vacation and/ or if a colleague is sick. This means you may have to take on tasks outside the normal scope of your job.
• Availability to respond to property emergencies and occasionally work after hours, on weekends, or holidays as needed to ensure the safety and operational integrity of the property is required.

Qualifications

• 8+ years of experience in Commercial Real Estate Property Management preferred.
• Experience with life sciences tenants in a laboratory environment a must.
• Excellent leadership and customer service skills with the ability to maintain a positive attitude and work both independently and as part of a team are a must.
• Dedication, multi-tasking, and attention to detail is required.
• MRI, Building Engines and Nexus or similar systems experience preferred.
• Knowledge of general accounting and financing.
• Ability to multi-task, work successfully under pressure, and effectively prioritize and manage time and workload to meet property and client needs.
• A desire to work within a diverse, collaborative, and professional environment.

The person in this position must be able to:

• Remain in a stationary position for 75% of the time working on a computer and attending virtual meetings.
• Occasionally move about the office to access file cabinets, office technology, and attend meetings etc.

Compensation

• Annual bonus opportunity
• Full benefits
• 401k
• Flexible vacation policy

Divco West Services, LLC (“Company”), an equal opportunity employer, is committed to equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, pays, and administers all personnel actions without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. We interpret these protected statuses broadly to include both the actual status and also any perceptions and assumptions made regarding these statuses. Please review our company Privacy Policy regarding the use of any personal information you provide us at: https://www.divcowest.com/privacy-policy/

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms, and conditions of employment. This policy and the law prohibit employment discrimination against any employee or applicant on the basis of any legally protected status outlined above.