Senior Property Manager

CONNELLS GROUP; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading property services company is looking for a Senior Property Manager to oversee a team of Property Managers at the Caversham branch. The role involves managing team performance, ensuring compliance with regulations, and providing excellent customer service. Ideal candidates will have a background in residential lettings or property management, alongside essential skills in negotiation and problem-solving. Join Connells Group to contribute to a diverse and inclusive environment.

Qualifications

• Background in residential lettings, property management or estate agency preferred.
• Knowledge of lettings and property management legislation (Essential).
• At least 6 months experience supervising/managing staff (Desirable).

Responsibilities

• Oversee and support a team of property managers.
• Conduct monthly 1-2-1’s with PMs to manage team performance.
• Ensure compliance tasks are up to date.

Skills

Customer service skills

Time management

Problem solving

Education

ARLA 1 or Lettings Technical Award

Tools

Propco or similar property management software

Job description

Senior Property Manager

We are looking for a Senior Property Manager to effectively manage and drive a team of Property Managers ensuring company standards are constantly met ensuring good customer service and standards are achieved within company policy, legislative and regulatory requirements. This is based in Walmsley's Caversham branch.

Key responsibilities as a Senior Property Manager

Your key responsibilities will be to oversee and support a team of property managers and to assist senior department staff in achieving agreed objectives and targets.

• Managing team performance, conducting monthly 1-2-1`s with PM`s
• Spot checking PM`s portfolio reports to ensure KPI`s are being met
• Hold weekly and ad-hoc team meetings to ensure company and departmental procedures and processes are being discussed and followed
• Assisting the management team in the day to day running of the property management team
• Ensure relevant compliance tasks are up to date in accordance with company policy and relevant legislation.
• Train and develop new and existing team members.
• To work closely with the branch network to ensure good communication and a strong working relationship between the branches and PMC.
• Assist the manager with interviewing and recruitment of new property management staff when required

Skills and experience required as a Senior Property Manager

We are looking for someone who had a background in residential lettings, property management or estate agency preferable or with experience on negotiating insurance claims dealing with contracts, negotiation and mediation would be useful. You must have ARLA 1 or hold a Lettings Technical Award.

• Experience of managing a portfolio of residential property (Essential)
• Minimum 6 months experience of supervising/managing staff (Desirable)
• Knowledge of lettings and property management legislation (Essential)
• Strong time management skills (Essential)
• Ability to work under pressure (Essential)
• Proven customer service skills (Essential)
• Strong problem solving skills (Essential)
• In depth knowledge of Propco or similar property management software (Desirable)

Walmsley is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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