Senior Property Manager

Varnom & Ross Ltd.; Greater London; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Company car

Bonus

Benefits package

Job summary

Varnom & Ross Ltd. is seeking an exceptional commercial Surveyor to join its Property Management team in a hands-on, high-responsibility role at one of the UK’s leading retail destinations.

You will manage day-to-day property operations, lead inspections, and act as the principal contact for surveying and lease management, working closely with retailers and on-site teams to optimise space and performance. The role offers significant client exposure, a proactive, commercially minded approach, and

Qualifications

• Proven experience within the property management sector, with large-scale assets such as shopping centres or retail parks.
• Strong knowledge of lease management and property accounting principles.
• Experience managing service charges in line with RICS standards and best practice.
• Excellent attention to detail and practical, pragmatic property management approach.
• Ability to build trusted, long-term relationships with clients and occupiers.

Responsibilities

• Act as principal point of contact for surveying and property management of the scheme.
• Manage day-to-day property operations and on-site inspections.
• Oversee lease information, events and obligations tracking.
• Administer service charge budgets and cash flow monitoring.
• Oversee debt collection discussions with retailers when needed.
• Prepare clear, accurate client reports and recommendations.
• Support sustainability initiatives and strategic projects with senior directors.
• Foster relationships with retailers and occupiers to improve trading spaces and customer experience.

Skills

Property management

Lease management

RICS standards

Client relationship management

Financial management

Reporting and communication

Job description

My award-winning client is looking for an exceptional commercial Surveyor to join their Property Management team. Working as part of a team of experienced surveyors, you will play a key role in the day-to-day management of one of the UK’s leading retail and leisure destinations, with opportunities to support senior directors on other major instructions.

This is a hands-on role offering significant responsibility, client exposure and the opportunity to build strong relationships with retailers, occupiers and on-site teams.

Key Responsibilities

You will act as a principal point of contact for the surveying and property management aspects of the scheme.

Your responsibilities will include:

• Taking a hands-on approach to the day-to-day management of the property.
• Undertaking regular property inspections and ensuring appropriate follow-up actions.
• Managing sensitive property and client data.
• Preparing and delivering clear, accurate client reporting.
• Managing lease information and ensuring lease events and obligations are effectively monitored.
• Managing service charge budgets in accordance with RICS standards and best practice.
• Overseeing arrears and debt collection, including working directly with retailers where required.
• Monitoring cash flow and supporting the financial management of the property.
• Overseeing the commercialisation strategy across the scheme and identifying opportunities to enhance income and performance.
• Supporting sustainability initiatives and environmental projects across the property.
• Working closely with senior directors and specialist teams to deliver client objectives and strategic projects.
• Building and maintaining strong relationships with retailers and occupiers, including discussions around debt management, trading performance and opportunities to refresh or improve retail spaces.
• Providing commercially focused recommendations and advice to the client.
• Working closely with the on-site management team to ensure the efficient and effective operation of the scheme.
• Supporting initiatives designed to increase footfall, sales and overall customer experience within a clean, safe and welcoming environment.
• Making regular site visits and using time on site effectively to identify opportunities, resolve issues and maintain strong relationships with key stakeholders.

About You

My client is looking for a proactive, commercially minded property professional who is confident managing complex assets and building strong relationships with a wide range of stakeholders.

You will ideally have:

• Proven experience within the property management sector, with specific experience managing shopping centres, retail parks or similar large-scale assets.
• Strong knowledge of lease management and property accounting principles.
• Experience managing service charges and an understanding of relevant RICS standards and best practice.
• Excellent attention to detail and a practical, pragmatic approach to property management.
• A strong understanding of client care and the ability to build trusted, long-term relationships.
• Excellent organisational and time-management skills, with the ability to prioritise competing demands.
• The confidence and initiative to work autonomously while also contributing positively to a wider team.
• Strong interpersonal, influencing and negotiation skills.
• Excellent verbal and written communication skills, including a professional telephone manner and strong report-writing ability.
• The ability to establish credibility and trust quickly with clients, retailers, colleagues and other stakeholders.
• A commercially aware mindset, with the ability to identify opportunities and contribute to the wider growth of the business.
• A collaborative approach and the ability to work effectively across multidisciplinary teams.

This is an excellent opportunity for an ambitious property professional to take on a high-profile management role, work closely with major retail occupiers and clients, and develop their career within a highly experienced property management environment.

You will have the autonomy to make a genuine impact, alongside the support and expertise of an experienced wider team.

Salary: Up to £55k + car/bonus/benefits - level dependent