Senior Property Manager

Leaders Romans Group; Croydon; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Senior Property Manager to oversee a dynamic portfolio in Croydon. This role offers an exciting opportunity to deliver exceptional service while managing property tenancies and collaborating with a dedicated team. With a comprehensive benefits package, including generous holiday allowances and employee assistance programs, this position not only promises professional growth but also a chance to make a real impact in the property management sector. If you're passionate about customer service and ready to take the next step in your career, this role is perfect for you.

Benefits

30 days holiday, increasing to 35

Salary sacrifice pension scheme

Employee assistance program

Staff discounts on retail and utilities

Referral bonuses

Qualifications

• Prior experience as a Property Manager or Senior Property Manager.
• Strong customer service skills are essential.

Responsibilities

• Ensure professional service to Landlords and Tenants.
• Manage property tenancies from start to end.
• Handle internal and external complaints effectively.

Skills

Customer Service Skills

Property Management Experience

Team Leadership

Education

Relevant Industry Qualifications

Job description

Leaders are seeking a motivated individual to join our Croydon branch as a Senior Property Manager, overseeing the Bromley/Beckenham portfolio. If you excel at delivering exceptional service, this role is for you.

Applicants should have prior experience as a Property Manager or Senior Property Manager, with strong customer service skills.

Your role: Senior Property Manager

Location: Croydon

We offer a comprehensive benefits package as a token of appreciation for our employees' hard work, including:

• 30 days holiday (including bank holidays), increasing to 35 days with service
• Carry over holiday allowances
• Salary sacrifice pension scheme, with NI savings
• Employee assistance program, including 24/7 virtual GP and mental health support
• Staff discounts on retail, utilities, holidays, and experience days
• Referral bonuses for recommending friends and colleagues

Daily Responsibilities:

• Ensuring professional and courteous service to Landlords and Tenants, identifying opportunities to improve service levels
• Collaborating with the Head of Centre on staff interviews, inductions, training, appraisals, coaching, and development
• Leading occasional team meetings and participating in branch meetings to update management
• Handling internal and external complaints promptly and effectively
• Managing property tenancies from start to end, including inspections, safety checks, and adherence to landlord instructions
• Organizing remedial works and advising landlords on repairs
• Obtaining estimates, issuing work orders, and managing invoices
• Responding to correspondence, calls, and visits from landlords and tenants
• Processing End of Tenancy Reports and deposit charges
• Finalizing security deposit releases in compliance with scheme rules
• Maintaining up-to-date records of outstanding matters
• Reporting complaints, legal notices, or issues to management immediately
• Coordinating with letting and accounts departments
• Responding to security or service issues promptly
• Assisting with customer complaints and investigations as needed
• Charging appropriately for services rendered
• Serving notices for tenancy terminations
• Handling landlord statement queries and negotiations on renewals/extensions
• Maintaining relevant industry qualifications

During the recruitment process, you'll initially speak with a Recruitment Partner, with opportunities to meet your potential manager and Regional Director face-to-face.

Don't miss this customer service role with potential career growth to Director. Apply now and take advantage of our offerings!

Leaders Romans Group is an equal opportunity employer that values diversity and inclusion. We encourage applications regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, pregnancy, or maternity. If you require accommodations during the recruitment process, please contact our Recruitment team.

We do not accept speculative CVs from recruitment agencies.