Senior Property Manager

Deverell Smith Recruitment Ltd; City Of London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A respected property management firm is seeking an experienced Senior Property Manager to oversee a substantial residential portfolio in London. You will lead a team while ensuring outstanding service and client satisfaction. Candidates should have a minimum of 2 years in property management with strong leadership and communication skills. This full-time role offers a salary between £40,000 and £45,000, plus a discretionary bonus.

Qualifications

• Minimum 2 years' experience in a client-facing property management role.
• Previous experience managing and developing a team.
• Excellent customer service and communication skills.
• Confident, organised, and proactive with the ability to balance multiple priorities.

Responsibilities

• Building strong, positive relationships with residents, ensuring a professional and friendly service at all times.
• Leading on inspections, compliance, maintenance, refurbishments, and service charge budgets.
• Driving service improvements and seeking opportunities for efficiency and innovation.

Skills

Customer service

Leadership

Communication

Organizational skills

Education

Professional qualifications (MARLA, MIRPM or AssocRICS)

Job description

Overview

Senior Property Manager - Near Eelephant and Castle

Salary: £40,000 - £45,000 + discretionary bonus

Mondy-Friday - 09:00 - 17:30

An exciting opportunity has arisen for an experienced Senior Property Manager to join a well-regarded property management team, taking the lead on a diverse and high-profile London estate.

Based in a modern office in SE17, this individual will have full responsibility for overseeing a substantial residential portfolio comprising 600 homes across multiple blocks, with additional amenity space. The position requires a confident, client-focused professional with strong leadership skills and a passion for delivering outstanding service to residents and stakeholders.

The Opportunity

This is not your average property management role. The successful candidate will play a key part in shaping the future of the estate, ensuring seamless day-to-day operations while driving service improvements, financial performance, and client satisfaction. They will also oversee and mentor an on-site team including property managers, a maintenance operative, and a lettings/renewals coordinator, ensuring standards remain consistently high across the board.

Key Responsibilities

• Building strong, positive relationships with residents, ensuring a professional and friendly service at all times.

• Leading on inspections, compliance, maintenance, refurbishments, and service charge budgets.

• Ensuring financial accuracy, managing arrears, and supporting client reporting.

• Driving service improvements and seeking opportunities for efficiency and innovation.

• Acting as the main point of contact for the client, providing regular updates and attending weekly on-site meetings.

• Managing Section 20 processes, insurance renewals, rent reviews, and legal notices where required.

• Leading, supporting, and developing the on-site team, ensuring training, appraisals, and professional development are in place.

• Overseeing health and safety, ensuring compliance and safe working practices at all times.

Qualifications

• Minimum 2 years' experience in a client-facing property management role.

• Previous experience managing and developing a team.

• Excellent customer service and communication skills.

• Professional qualifications (MARLA, MIRPM or AssocRICS) are highly desirable.

• Confident, organised, and proactive with the ability to balance multiple priorities.

• A natural leader who can influence, motivate, and maintain strong working relationships.

• Commercially aware with a focus on delivering value for both residents and clients.