Senior Property Counter Fraud Lead

TN United Kingdom; Glasgow; On-site; GBP 65,000; Full time

Job summary

A leading company in the UK is seeking a Senior Property Counter Fraud Lead in Glasgow. This pivotal role involves overseeing fraud prevention strategies in Property Claims, managing a team, and enhancing customer experience while promoting operational excellence. The ideal candidate will possess strong analytical and leadership skills, with a focus on continuous improvement. This position offers a competitive salary and a range of benefits, including a generous pension scheme and flexible working arrangements.

Benefits

Generous pension scheme with up to 14% contribution

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Paid volunteering days

Well-being support

Qualifications

• Experience in Property/Claims and strategic planning.
• Leading high-performing teams.

Responsibilities

• Responsible for fraud prevention across UKGI Property Claims.
• Developing counter-fraud strategies and managing investigations.
• Leading a team of 40-50 colleagues.

Skills

Counter Fraud

Analytical Skills

Leadership

Stakeholder Management

Risk Management

Job description

Senior Property Counter Fraud Lead, Glasgow

Client: Aviva

Location: Glasgow, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: 4781d29efb60

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Senior Property Counter Fraud Lead

A bit about the job:

The UKGI Claims Counter Fraud Senior Lead is responsible for fraud prevention across UKGI Property Claims (Home and Commercial Property). This includes developing counter-fraud strategies, managing in-house fraud triage and investigations, and overseeing outsourced activities. The role involves strategic development and execution to make the Counter Fraud team a market leader, leveraging analytics and technology to improve detection and outcomes.

The role leads a team of approximately 40-50 colleagues and is responsible for expanding the Property Counter-Fraud team to meet business standards and goals, supporting overall indemnity targets, and enhancing customer experience. The role also emphasizes embedding a culture of continuous improvement and operational excellence.

Skills and experience we’re looking for:

• Counter Fraud and operational experience, especially in Property/Claims, with strategic planning skills.
• Strong analytical skills for interpreting diverse data sets.
• Leadership skills aligned with Aviva Values, with experience in leading high-performing teams.
• Excellent stakeholder management and relationship-building skills.
• Understanding of risk management, operational risk frameworks, and controls.

What you’ll get for this role:

• Purpose-driven work with a focus on a better tomorrow.
• Salary circa £65,000, depending on experience.
• Bonus opportunity of 12% based on performance.
• Generous pension scheme with up to 14% contribution.
• 29 days holiday plus bank holidays, with options to buy or sell days.
• Up to 40% discount on Aviva products and other retail discounts.
• Up to £1,200 of free Aviva shares annually through our Share Plan.
• Supportive policies including parental and carer’s leave.
• Flexible benefits, including sustainability options like cycle to work.
• Paid volunteering days and well-being support.

Aviva is for everyone: We are inclusive and welcome applications from diverse backgrounds. We encourage applicants who may not meet every requirement to apply, including those in job shares. We offer flexible working arrangements to suit our colleagues and customers.