Senior Projects Coordinator

Taylor Stevenson Ltd; Ollerton; On-site; GBP 28,000 - 32,000; Full time

Job summary

A thriving fire protection company is seeking a Senior Projects Coordinator to join their team in Ollerton. This role involves leading suppression projects, managing customer relationships, and ensuring high-quality service delivery. Candidates should have comprehensive fire industry knowledge, strong customer-facing skills, and a full UK driving licence. Salary is competitive between £28k-£32k based on experience.

Responsibilities

• Lead suppression projects including design, cost estimation, scheduling.
• Ensure projects are delivered to a high standard and maintain customer service.
• Review and report department performance metrics.
• Negotiate prices, delivery terms with customers and suppliers.
• Conduct site visits, audits, and client meetings to provide support.

Skills

Comprehensive fire industry knowledge

CAD Experience

Supervisory experience

Strong customer facing skills

Strong written and verbal communication

Self-Motivated

Creative problem solving

Energy, drive and enthusiasm

Full UK Driving Licence

Job description

Overview

Taylor Stevenson are proud to be working with a thriving fire protection company who are looking for a Senior Projects Coordinator to join their team based in Ollerton.

Responsibilities

• Lead suppression projects, including design, cost estimation, stock ordering, scheduling, and invoicing.
• Ensure projects and designs are delivered to a high standard while maintaining excellent customer service.
• Review and report department performance metrics.
• Negotiate prices, delivery terms, and specifications with customers, suppliers, and sub-contractors.
• Work closely with the service team & sub-contractors to efficiently schedule engineers and monitor project progress.
• Conduct site visits, audits, and client meetings, providing surveys and support when necessary.
• Select and manage suppliers/sub-contractors, regularly reviewing their quality, delivery performance, and pricing.
• Provide technical guidance and support training for engineers to maintain industry standards.
• Identify and escalate customer complaints to the Commercial Director and ensuring they are accurately recorded on the internal complaints register, ensuring they are resolved satisfactorily.
• Actively contribute to evolving the team's processes to meet the changing needs of the business.
• Liaise with service, install and estimating departments to gain best utilisation of labour.
• Develop customer relationships. Take care of customer concerns or complaints quickly and professionally.
• Support company operations where required.

Skills

• Comprehensive fire industry knowledge
• CAD Experience would be an advantage
• Supervisory experience
• Strong customer facing skills
• Strong written and verbal communication
• Self-Motivated
• Creative problem solving
• Personality - energy, drive and enthusiasm
• Full UK Driving Licence

Salary

Salary- £28-£32k dependant on experience