Senior Project Manager, PMO

Travelex Central Services; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Travelex is seeking a Senior Project Manager (PMO) to lead end-to-end delivery of complex business and technology change initiatives in a hybrid London or Peterborough setting. You will manage multiple concurrent projects, align with governance standards, and provide clear updates to senior stakeholders including the C-Suite.

The role emphasizes strong delivery, financial oversight, and stakeholder engagement to ensure projects land on time, within budget, and to a high quality.

Qualifications

• Proven 5+ years in project management, preferably in senior roles.
• Experience leading cross-functional programmes and large stakeholder groups.
• Professional certifications such as PMP/PRINCE2/AGILE are advantageous.

Responsibilities

• Deliver end-to-end complex business and technology change projects across cross-functional teams.
• Shape, scope, and mobilise new initiatives with business case development, planning and budgeting.
• Develop project plans, define scope, objectives and deliverables with milestones.

Skills

Project management

Stakeholder management

Leadership

Agile

Waterfall

Budgeting

Risk management

Communication

PMO governance

Planning & scheduling

Tools

Smartsheets

Job description

Job Role: Senior Project Manager, PMO Job Type: Full Time, Permanent Location: London or Peterborough, Hybrid (3 office days a week)

Role purpose: The Senior Project Manager is responsible for the end to end delivery of complex business and technology change initiatives, ensuring successful outcomes across cross functional teams in a fast paced environment. The role combines strong delivery focus, financial management, and stakeholder engagement to ensure projects land on time, within budget, and to a high standard of quality. They will work closely with senior stakeholders—including CSuite—providing clear updates, managing risks, and ensuring that all change activity aligns to business strategy and governance standards. This role will oversee multiple concurrent projects, balancing competing priorities, resources, and timelines, while maintaining strong stakeholder alignment.

Key accountabilities

Project Delivery Lead and manage complex, multidisciplinary business and technology projects, including digital transformation implementations, ensuring delivery on time, within scope, and within budget. Shape, scope, and mobilise new initiatives, guiding teams through business case development, planning, financials, and mobilisation into full change programmes. Develop comprehensive project plans, defining scope, objectives, and deliverables. Create timelines, budgets, and resource allocation strategies. Define key project milestones and complete overall reviews, conduct release readiness reviews, Business Go/No-Go reviews and capture key lessons learned. Oversee concurrent projects, balancing competing priorities, resources, timelines, and stakeholder expectations. Work closely with key internal teams and stakeholders to ensure successful project delivery and transition to BAU.

Stakeholder Communication

Identify, engage, and manage key stakeholders across the project lifecycle, ensuring strong communication and alignment. Provide clear, accurate, and timely updates, escalating risks and issues that may impact delivery or benefits realisation. Confidently communicate at all levels, including SLT and Board, providing well-structured summaries and presentations.

Governance, Reporting & Best Practice

Develop, design, and maintain project plans, financial controls, documentation, and reporting artefacts in line with PMO governance. Ensure adherence to best practice delivery standards and contribute to continual improvement of PMO frameworks and tools. Support the evaluation, initiation, and shaping of new project ideas into viable, well defined delivery programmes. Apply appropriate delivery methodologies (Waterfall, Agile, hybrid), ensuring effective governance, RAID management, and reporting. Ensure compliance with policy, audit and legal requirements such as Health & Safety, GDPR, and follow company policies.

Risk, Issue and Dependency Management

Identify potential risks and develop strategies to mitigate them. Monitor and address issues as they arise to keep the project on track. Manage crossteam dependencies, coordinate internal and external resources, and address blockers. Quickly identify and address project-related issues and obstacles. Use critical thinking and problem-solving skills to find effective solutions. Ensure continuous quality control and issue management throughout project execution.

Leadership & Team Development

Lead cross-functional project teams, fostering high performance and collaboration. Provide guidance and mentoring to junior PMO team members, supporting capability development. Role model positive, collaborative and agile ways of working with all areas of the business with clear thinking and strong communication, being able to lead working groups to facilitate resolution of issues and blockers to delivery.

Role-specific experience and skills

Proven experience managing complex, cross functional business and technology change projects or digital transformation programmes, across multiple business units, markets or geographies. 5+ years of experience in project management, preferably in a senior role. Strong leadership capabilities with a track record of guiding crossfunctional programmes and large stakeholder groups. Advanced project planning, budgeting, and financial oversight skills. High proficiency in project management tools and methodologies (Agile, Waterfall, hybrid). Excellent communication, negotiation, and presentation skills, including experience with senior leaders and clients. Excellent organisational skills, including multitasking and time-management. Solid understanding of risk management and quality assurance practices. Hands‑on experience with project management methodologies and tools across both waterfall and agile with the ability to apply or blend approaches based on context. Ability to anticipate delivery risks and portfolio level conflicts using practical experience and sound judgement. Experience using Smartsheets or similar Project Management tooling. Professional certifications such as PMP / PRINCE2 / AGILE are advantageous.

General experience and personal qualities

Demonstrates a proactive, hands‑on approach with a willingness to ’roll up sleeves’, when needed. Strong commercial acumen and ability to apply solid commercial judgment. Results / target oriented. Exceptional time management skills. Be self‑motivated, driven by a high level of initiative. Be a strong team player, communicate effectively and confidence in managing escalations. Self‑aware, open‑minded with a high degree of personal and professional integrity. Committed to delivering exceptional customer service. Continuously strives for improvement; to look for best practice and evolve ways of working to ensure best possible results. Approachable and supportive, promoting an ‘open door’ culture.

Why Travelex?

To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on. Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number of digital‑first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross‑border e‑commerce and international payments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.