Senior Project Manager - eCOA / ePRO (£60k-£70k per annum plus benefits)

uMotif; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Project Manager in the Customer Success team. In this role, you'll lead the planning and execution of projects, ensuring customer satisfaction throughout the process. With a strong focus on eCOA/ePRO, you'll collaborate with various stakeholders to deliver exceptional outcomes. This innovative firm values your expertise in project management and offers a supportive environment for personal growth. If you thrive in a fast-paced setting and have a passion for enhancing customer experiences, this opportunity is perfect for you!

Benefits

Unlimited paid holiday allowance after probation

Contributory Pension

Health Insurance via Vitality

Home office allowance

WFH expense contribution

Training and personal development contribution

Qualifications

• Demonstrable track record in project management within eCOA/ePRO industries.
• Excellent facilitation and problem-solving skills are essential.

Responsibilities

• Lead project planning and implementation to ensure timely delivery.
• Collaborate with customers to exceed expectations on project outcomes.

Skills

Project Management

eCOA/ePRO

Clinical Trial Experience

Team Leadership

Problem-solving

Communication Skills

Negotiation Skills

Organizational Skills

Education

PMP Certification

Tools

MS Project

Job description

The Role

Be a part of our exciting growth as we build our Customer Success team in the UK.

As an experienced Project Manager, you will be part of our Customer Success team and will lead on all aspects of project management and customer delivery to ensure customer success. You will work closely with internal and external stakeholders, across departments, to ensure customers are delighted throughout the project life cycle.

eCOA / ePRO experience is a requirement for this role.

What will you do?

• Lead the planning and implementation of projects to ensure they are delivered in a successful and timely manner from kick-off through to study close.
• Collaborate with customers to exceed their expectations of project outcomes.
• Create both customer configuration specifications from customer protocol and clinical case record forms.
• Ensure the quality of all customer-facing deliverables.
• Manage all project documentation according to defined processes.
• Identify risk areas and determine and implement mitigation actions for the risks identified.
• Determine the appropriate use of resources in accomplishing projects.
• Develop strategies and methodologies for presenting accurate information succinctly.

What you need to succeed

Industry Experience

• A demonstrable track record of project management achievements in eCOA/ePRO or EDC industries.
• Extensive clinical trial experience for either medical devices or pharmaceuticals.

Team and Project Management

• Confidence working within a project management position in a client-facing role, with practical experience of using basic PM tools.
• Excellent facilitation, team leadership, and problem-solving skills are essential.
• Strong relationship building skills with a track record of bringing in repeat business.
• Strong communication and organizational skills, including the ability to synthesize and present information in a compelling manner.
• A “can-do” attitude and a desire to go above and beyond to deliver exceptional customer experiences.
• A proven ability to work in a fast-paced environment.
• Able to develop Gantt Charts/project plans in MS Project.
• Must have proven skills in facilitating and obtaining consensus across multiple functional areas.
• Strong negotiation skills.
• Ability to work well independently or on a team.

Clinical and Technical Knowledge

• Knowledge of the clinical trial process and an understanding of application design and development processes.
• Experience working within regulated environments, for example, GDPR (General Data Protection Regulation), GCP & HIPAA.

Nice to have

• PMP Certification
• Proven experience of delivering eClinical technology for clinical research.
• Experience in process improvement.

Why uMotif?

• Unlimited paid holiday allowance after probation
• Contributory Pension
• Health Insurance via Vitality
• Remote working
• Home office allowance
• WFH expense contribution
• Training and personal development contribution

uMotif is an equal opportunity employer

uMotif is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.