Senior Project Manager / Delivery Lead (OFS and CX)

Lorien; Reading; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading consultancy in technology solutions is seeking a Senior Project Manager/Delivery Lead to oversee a 12-month contract focused on delivering Oracle Field Services and Oracle Customer Experience projects. The role involves leading stakeholder engagement and ensuring operational improvements across business units. Strong experience with Oracle and excellent project management skills are essential. The position offers competitive day rates inside IR35.

Qualifications

• Experience delivering Oracle OFS projects or equivalent field service management systems.
• Experience with Oracle CX solutions is highly desirable.
• Strong understanding of field operations and integration of business processes with technology.

Responsibilities

• Lead the delivery of business and technology change initiatives.
• Manage third-party suppliers and internal teams through project delivery.
• Conduct change impact assessments across people, process, and technology dimensions.

Skills

Delivering Oracle OFS projects

Stakeholder management

Agile methodologies

Waterfall methodologies

Understanding of field operations

Job description

Senior Project Manager / Delivery Lead (OFS and CX)

Job Type

Contract/Temporary

Location

Job Ref

BBBH165092_1753782822

Date Added

July 29th, 2025

Consultant

Lewis Baillie

Senior Project Manager/Delivery Lead

12 Month Contract

£617/day inside IR35

Lorien's Utilities client are currently recruiting for a Senior Project Manager/Delivery Lead to join on a 12 month initial contract, inside IR35.

Role Purpose

Lead the delivery of business and technology change initiatives with a joint focus on Oracle Field Services (OFS) and Oracle Customer Experience (CX) solutions, ensuring operational improvements and enhanced customer journeys across business units.

Key Responsibilities

• End-to-end delivery ownership of Oracle OFS and Oracle CX projects, across both business and technology streams, with a focus on customer journeys and operational improvements.
• Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities.
• Manage third-party suppliers and internal teams through all phases of project delivery, ensuring alignment to both field operations and customer engagement strategies.
• Facilitate adoption of OFS and CX functionality, driving business process improvements and ensuring business readiness for both operational and customer-facing teams.
• Ensure adherence to agreed project delivery methodologies, governance, and reporting standards, supporting seamless integration of OFS and CX solutions.
• Drive business-related change, including optimising business processes to support operational efficiency and enhanced customer experience.
• Support the realisation of business case benefits through effective change delivery, ensuring improvements are measured across operational and customer engagement KPIs.
• Lead change adoption activities, including stakeholder engagement, training, communications, and post-implementation support for both field and customer teams.
• Conduct change impact assessments across people, process, and technology dimensions, focusing on end-to-end customer and field service journeys.
• Oversee business readiness activities, ensuring operational and customer-facing teams are fully prepared to adopt and embed new processes and technology solutions.

Key Skills & Experience

• Experience delivering Oracle OFS projects or equivalent field service management systems.
• Experience to Oracle CX (Customer Experience) solutions is highly desirable, with an understanding of customer service, case management, and digital engagement processes.
• Strong understanding of field operations and the integration of business processes with technology solutions.
• Experience in stakeholder management across operational business units and IT functions.
• Proficient in project delivery frameworks including Agile, Waterfall, and Hybrid methodologies.

Should this position be of interest please submit your CV and I will be in contact as required.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.